Parcel has not been delivered, Amex refuses charge back as DPD sent pic of wrong house as proof

born_again

mikb said:

born_again said:

Jenni_D said:

I think the point being raised is the interpretation of "delivered" ... a parcel being left at an address with no connection whatsoever to the intended recipient cannot in any way have been delivered - in fact a closer definition would be "dumped".

I guess we're just surprised that the chargeback process accepts dumped as a valid definition of delivered. 🤷‍♀️

A picture of a package on a doorstep is standard now. Even before it used to be a picture of a door, once passed to someone. So it is not just "Dumped"

Hmmm. A picture of a package on a doorstep you say? That's not useful if it's not my package on my doorstep.

Otherwise, following that logic, one "proof of delivery" picture is all that is needed for everything posted, forever

My package on someone else's doorstep: Not delivered. Misdelivered. Abandoned. Generously gifted to stranger. Dumped.

Don't shoot me.
All I'm doing is telling you what can (& has happened) happen, and how the card regulations work.

You can come up with loads of scenarios and it will make no difference. If the retailer provides "Proof of Delivery" as far as card regulations go that is the end of the claim. 
Of course if a retailer/courier used the same one over & over again, they are likely to get caught out & end up in serious trouble with the card providers.
Sadly some people have a very poor view of couriers & retailers...

mikb

No shooting! Just pointing out the illogic.

I must remember this logic when, for example, a retailer asks me "Do you have a receipt?" and I then interpret that in the widest form, with the response. "Yes, I have a receipt. Not for this product, from you, but it's a receipt under the card regulations ..."