Sky Repayment Plan

Marzipan79

Hi folks. We have our tv, broadband and landline through Sky. Under the most strangest of circumstances we have a debt of £2000 on our account which we found out about last week and they want payment by mid April. I'm looking to find out if anybody knows if you can have a payment plan with them each month but still keep your services? We would be able to pay about £400 a month max. The landline is important to me to keep in touch with hospital due to ongoing oncology appointments. Thanks. 

[Deleted User]

How can you owe £2000?

Over what period has this accumulated?

Carrot007

You can ask, what they will do depends on why this has occured.

Since you don't mention it I assume it was you fault rather than theirs. in which case you are reliant on goodwill so be nice. 5 months pay off seems reaosnable if you are offering £400+ongoing costs.

Neil_Jones

Marzipan79 said:

Hi folks. We have our tv, broadband and landline through Sky. Under the most strangest of circumstances we have a debt of £2000 on our account which we found out about last week and they want payment by mid April. I'm looking to find out if anybody knows if you can have a payment plan with them each month but still keep your services? We would be able to pay about £400 a month max. The landline is important to me to keep in touch with hospital due to ongoing oncology appointments. Thanks. 

I'm intrigued.  What "strange circumstances" are these?  How can you have only found last week you owe £2k?  What have you been doing?

Marzipan79

For those asking insinuating we've done something wrong to accrued £2000, Sky are also looking into this too as our direct debit details were changed , not by us, so by some kind of fraud. The payment each month has been coming out a different bank account and showing online as being paid so not entirely our fault! 

Carrot007

Marzipan79 said:

For those asking insinuating we've done something wrong to accrued £2000, Sky are also looking into this too as our direct debit details were changed , not by us, so by some kind of fraud. The payment each month has been coming out a different bank account and showing online as being paid so not entirely our fault! 

Never insinuated anything, just hard to give a responce when it's kept quiet.

Fraud does not usually however involve someone paying for your bill! Well unless you commited it, so I would indeed guess that this is more a sky mess than yours (unless there is anything else to note), just someone at sky applying the DD to the wrong account. As such I would expect them to give reasonable adjustments of paying back. (of course you should also have noticed, I would notice an payment not going out of my account in days, however nolt evyone pays as much attention to their finaces (no judgement here, just saying it seems 50/50)).

Marzipan79

@Carrot007
Sky have indeed applied the DD to the wrong account and the reason I haven't noticed is I have been undergoing cancer treatment so have had far other important things on my mind. 

dcfc67

Really sorry to hear about your personal circumstances. i hope your treatment is going well.
Are you still working, are you in a trade union if so they will probably offer you a free 20-30 minute consultation with a solicitor.

They may be able to offer you guidance or support and will certainly lean on SKY