Helps with insurance claim - what to expect?

hieveryone

Well it doesn't rain it pours doesn't it. 

Had a (very) small pipe leak in my en-suite bathroom which has caused chaos in my house. The damage control company said most likely my en-suite will need ripped out including floor and shower, and half of my kitchen downstairs. 

I've never claimed on this kind of scale before. What can I expect with regards to replacing items/redoing the bathroom etc? Whilst it's out I'd probably like to make some changes to the bathroom as we would have done eventually anyway, how would I go about this? 

Do the insurance company just offer you £x amount to settle and then leave you to source the work yourselves? Or do they hand you brochures of their approved trades and get you to choose? 

Thanks

dunstonh

This is the missale/complaints section.   You may find it better to copy and paste your post into the insurance section.

hieveryone

dunstonh said:

This is the missale/complaints section.   You may find it better to copy and paste your post into the insurance section.

Oh whoops I don't know how I managed that! Thank you