Courier Monitor Damage

adamapple

I sold a monitor via ebay and the buyer is claiming the monitor has quite a few dead pixels. I used the monitor for around 4 months and never noticed any dead pixels. Ebay have said they'll rule in the buyer's favour as it could have been damaged in transit. I paid extra to the courier to cover the value of the monitor. Could I make a claim to the courier in this case? 

ssparks2003

Are you saying that the courier has damaged it? Do you have some evidence of this? Or are you just looking for someone else to foot the bill?

adamapple

ssparks2003 said:

Are you saying that the courier has damaged it? Do you have some evidence of this? Or are you just looking for someone else to foot the bill?

Speaks for itself, if I sold it in perfect order and the receiver found it otherwise. 
I'm looking for advice rather than smarmy rhetorical questions.

JJ_Egan

You can make a claim to the courier . Does not mean they will accept they have damaged it .

Lomast

Have you checked  the courier will pay for monitor damage, most exclude monitors in their terms and conditions 

SteveVy

Unless the monitor has signs of physical damage it is unlikely you will get a refund.
Has the buyer provided you proof of the pixel issue?

David713

Even if there is physical damage to the monitor, unless the packaging itself shows any damage, I doubt if it would help and I'm sure that if there was any damage, the buyer would have mentioned this.
It's highly unlikely for some randomly placed dead pixels to be caused by any sort of outside influence and any physical damage would normally result in a line on the screen or a section of the screen being dead.
What's more likely is that if these dead pixels do exist, there were there when you were using the monitor and depending on your screen settings and what you were using it for, you simply didn't notice them.

ssparks2003

adamapple said:

Speaks for itself, if I sold it in perfect order and the receiver found it otherwise. 
I'm looking for advice rather than smarmy rhetorical questions.

No, it does not speak for itself. It could quite easily be wholly unconnected, and the reason for the fault may have nothing to do with the courier.

Would it be smary of me to ask if you have seen evidence of these dead pixels? Was there any damage to the packaging? 

I could also ask the question, is the computer monitor even covered by the couriers insurance? 

sheramber

If a monitor is covered you would need to prove to the courier it is damaged so I assume you need to get the monitor
back,
You can then check if the dead pixels are noticeable when you use it.
As said it may be that you did not notice them. My husband saw dead pixels that I didn't see.

mattyprice4004

Rough transit does not cause dead pixels - they were either already there or the buyer is trying it on. 

2021BJ

mattyprice4004 said:

Rough transit does not cause dead pixels - they were either already there or the buyer is trying it on. 

Exactly.

I expect either the buyer will offer to go away if you offer a discount or they'll swap out their monitor (the one with the dead pixels) for yours and send you that one.