First Direct - Security Issue

kaMelo

dcweather said:

born_again said:

dcweather said:By the way I absolutely would expect Banks to compensate customers victim of a proven criminal act. Drop in the ocean to them.  

Even when the customer has failed to take heed of advice given by the banks such as "We will never ask you to transfer funds to a safe account"
There are so many known & well publicised scams now, that people keep falling for and when asked about them, say "Oh Yes, I know about that", but i was in a rush so just did as they asked....

People really need to take responsibility for their actions and not expect business to pick up the tab for their lack of security.

Totally agree on the FD app etc. Nightmare is the only way to describe setting it up. And a hint going forward. If you change phones, don't just delete or transfer the app over. You need to deactivate the digital secure key 1st before you do anything.. Or you are back into the world of pain...

born_again said:

dcweather said:By the way I absolutely would expect Banks to compensate customers victim of a proven criminal act. Drop in the ocean to them.  

Even when the customer has failed to take heed of advice given by the banks such as "We will never ask you to transfer funds to a safe account"
There are so many known & well publicised scams now, that people keep falling for and when asked about them, say "Oh Yes, I know about that", but i was in a rush so just did as they asked....

People really need to take responsibility for their actions and not expect business to pick up the tab for their lack of security.

Totally agree on the FD app etc. Nightmare is the only way to describe setting it up. And a hint going forward. If you change phones, don't just delete or transfer the app over. You need to deactivate the digital secure key 1st before you do anything.. Or you are back into the world of pain...

It would be nice if it were that simple - especially back 5 years or so ago.I just hope it doesn't happen to you. But just try and place yourself in a situation maybe like this:- Your daughter rings you from a holiday in America and tells you your grandchild has been knocked down in a road accident and is having specialist treatment in hospital. The fees are $10,000. She is stricken with fear and asks if you would temporarily pay the fees. Of course you say yes and so as you don't know them, she offers to send you her bank's details so you can transfer the money and she can pay the hospital by credit card. She sends you the details as agreed and you then make the transfer to her account. All as expected. She replies with "thanks dad, you're the best". It later transpires that her email account had got hacked, her mail was intercepted and replaced with a different account.You hadn't spotted that the new email had one lower case letter added to it. Too late , you just lost $10,000. Yes, you made a mistake but you were stressed and everything seemed perfectly legitimate. That's pretty much what happened to my friend. Incidentally Lloyds Bank took no immediate action after being informed of the fraud despite the receiving account not being closed till more than 24 hours after the fraud was reported. And I'm supposed to have sympathy with the Bank on not my "stupid" friend? 

Leaving aside the travel insurance/credit card solutions, the crossed out section is not necessary.

Your daughter rings you ( and explains the situation she finds herself in) and gives you the bank details over the phone call you are already having. Job done.

To be honest I will not pay anything where the only source of bank details are via email or text or any other form of soulless communication.
Either I know them because they're my own account, they're supplied via a letter or I've verified them by physically speaking to someone on the telephone.