Ryanair cancelled Flight Oct'2017

My Ryanair flight was cancelled the day before it was due to fly (from Seville on 10th October 2017). When I applied for compensation and expenses directly with Ryanair they rejected my claim, stating they had given me notice of the cancellation at least 14days in advance. This is untrue.

So I then raised a claim with AviationADR. Finally this year the adjudicator has reached a 'Final Determination' for my claim - concluding that the Airline was liable to pay me the Passenger EC261/2004 flight cancellation compensation to the value of €400.00.

However they also concluded the expenses I claimed (£326.75 total inc alternative flight & 1 night accommodation) cannot be considered as Ryanair informed the adjudicator I had opted for a refund.

I never did opt for a refund or receive one, so this was false information provided by Ryanair. The 'Final Determination' can't be changed so I can either accept it or pursue the complaint via the courts. I'm not sure what best to do next. I don't think it's worth going to court so probably I will accept the verdict, but any advice would be most welcome.

If I do accept the verdict, will Ryanair still be liable to give me a refund if I apply for one?


  • JPears
    JPears Forumite Posts: 5,083
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I would have thought you could appeal against the ADR's ruling as they have not followed correct legl process. They have taken a statement that is untrue from Ryanair (whats new?) presumably without evidence, as fact.
    This should allow an appeal on incorrect procdure/process.
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  • Oliver2021
    Oliver2021 Forumite Posts: 3
    First Post
    Thanks for your reply JPears.

    Apparently the 'Final Determination' cannot be appealed. The Avitation ADR website states "If you do not agree to accept our decision, or are unhappy with the outcome, you can still seek alternative routes of redress (such as court)".

    I now realise I should have responded to any false statements before the case was closed, but during the process I was not aware Ryanair had made any statements until the case was closed, so had no chance to respond.
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