credit card pending charge

older_wiser

A bit of a complicated question 
I have a curve card which i've added my halifax CC to it my readly subscription is due today and there has a payment taken of 7.99 this has appeared on Halifax CC as a pending charge this has also appeared on my curve account. At the same time there is another 90 pounds and change pending charge on my Halifax CC this morning it was 88 pounds  and change so its increased afew pounds for some reason. Now the charge does not appear on my curve account but the pending charge does appear on my Halifax CC as CRV*Readly AB. So i doubt its fraud as its a company i have a regular subscription with. 

Should i be worried about this i don't really check my pending charges that often so no idea if this is normal but i assume this isn't ?  I've looked at my Readly account and it says payment taken 7.99 16th march which is correct and no mention of the 90 pound charge. taking this a step further if the payment does go from pending to an actual charge who should i contact curve or halifax. as its not showing on my curve account yet but is on my halifax. 

This is all very confusing so if anyone could suggest what happened and who i should contact ?  should i wait for the pending charge to become an actual charge or enquire about it now ? 

sorry for the long post.

born_again

You would be better off going to Readly or Curve.

older_wiser

the problem is this 90 pound charge isn't showing on my curve account so if curve just says sorry we can't see this payment what do i do and say  ? and the same with Readly this charge doesn't show on my account either

am i better off waiting for the pending charge to become an actual charge as by that point it should appear on curve i would hope. 

older_wiser

this morning the pending charges have turned into 2 x7.99 payments so i need to get the duplicate payment removed so when the extra payment is showing as a full charge on my halifax cc but there is only one charge of 7.99 showing on curve who do i contact ? any help appreciated thanks 

penners324

You contact the credit card provider (Halifax) or the merchant (Readly).
I doubt Curve would get involved.

born_again

I would wait and see just what debits.

older_wiser

born_again said:

I would wait and see just what debits.

two payments have already been debited for the account

i contacted halifax yesterday who said i should contact readly and if they don't respond within 15 days make a claim via a link they gave me. My concern that using curve would lead to problems doesn't seem to be happening. 

Readly don't have a contact number on the website or even an email address to write to but i was able to find a contact us option but it seems more for website problems than for anything else.  i did get an automated email to confirm my email had been received and they should respond within 2-3 working days.  thanks for the info and i'll update it as it progresses. 

i always thought that using curve would cause problems especially when there is a problem that needs to be resolved thats why i don't use it when i purchase big ticket items i use the CC itself.