Returning goods to Marks and Spencer
in Shop but don't drop
4 replies 281 views
I everyone, this is my first post.
Foolishly I bought a load of stuff online from M&S. Hardly any of it fits or is the right colour, etc. etc. Stupidly I forgot that the items were in the sale and would therefore have a shorter return window. I have now realised that the deadline has passed and am wondering if I can still return them?
I called M&S to find out and after waiting in the queue for nearly 20 minutes I spoke to someone who firstly told me I could still return them, then decided that I couldn't and that I was past the '35 days' currently allowed for sale items which she then had to look up and corrected the time to 30 days. She then told me that if I waited for the stores to re-open I could take the items back and if they treated me 'as a human' (yes, she really said that) they might exchange the items for something else, although it's 'not in the rules'. I am not convinced that she was entirely correct!
So I was wondering if anyone has a better idea. Also does anyone know what would happen if I return the items in the post even though I am aware that the dealine has passed.
Thanks to anyone who can help
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