Universal credit risk review team?

danielwesthead

My dad has had a message on his journal to say they will call him on Thursday to conduct a review of information. Is this standard procedure?

calcotti

I imagine they want to verify some of the details on his claim. If the message has come on via his journal you at least know it's genuine.

danielwesthead

calcotti said:

I imagine they want to verify some of the details on his claim. If the message has come on via his journal you at least know it's genuine.

calcotti said:

I imagine they want to verify some of the details on his claim. If the message has come on via his journal you at least know it's genuine.

Yes certainly looks genuine but he's panicking thinking they will try and find some way to not pay him.

calcotti

danielwesthead said: Yes certainly looks genuine but he's panicking thinking they will try and find some way to not pay him.

At the moment lots of claims which were made last year without normal process being followed due to the volume of claims are being reviewed  - but i think this is done by normal Case Managers/Work Coaches. DWP also have access to information held by other government departments and sometimes this throws up anomalies they want to query/check. There is also random checking of all benefit claims.
I can find no information on the 'Risk Review' team so don't know where they fit in.
Until he knows what they are asking him he will not know what it is about but there is no reason to panic (easier said than done, I know).

tacpot12

I can understand why your dad might be panicking, but it would be better if he can be calm when they call. He just needs to answer the questions that they have, which are most likely to be due to something his hasn't been clear about. He just needs to explain the situation better and they will convert the answer in the form that the Universal Credit system needs.

If in clarifying his answers it becomes apparent to them that he is not eligible to claim UC, they may tell him this there and the, in which case he could ask them to clarify why not. They may just get ask all questions then need to and made a note of the answers, then update his journal with the decision. You can reassure him that he will be able to get an explanation, and that he can get help arguing against the decision either from Citizens Advice or from here.

danielwesthead

tacpot12 said:

I can understand why your dad might be panicking, but it would be better if he can be calm when they call. He just needs to answer the questions that they have, which are most likely to be due to something his hasn't been clear about. He just needs to explain the situation better and they will convert the answer in the form that the Universal Credit system needs.

If in clarifying his answers it becomes apparent to them that he is not eligible to claim UC, they may tell him this there and the, in which case he could ask them to clarify why not. They may just get ask all questions then need to and made a note of the answers, then update his journal with the decision. You can reassure him that he will be able to get an explanation, and that he can get help arguing against the decision either from Citizens Advice or from here.

calcotti said:

danielwesthead said: Yes certainly looks genuine but he's panicking thinking they will try and find some way to not pay him.

At the moment lots of claims which were made last year without normal process being followed due to the volume of claims are being reviewed  - but i think this is done by normal Case Managers/Work Coaches. DWP also have access to information held by other government departments and sometimes this throws up anomalies they want to query/check. There is also random checking of all benefit claims.
I can find no information on the 'Risk Review' team so don't know where they fit in.
Until he knows what they are asking him he will not know what it is about but there is no reason to panic (easier said than done, I know).

Thanks guys

Catnip63

During the pandemic claims were taken on a policy of trust and protect, to enable DWP to get through the volume of new claims, this meant DWP were trusting the information given was correct, they are now selecting random claims to check the information given was correct. As long as your dad gave the correct information he has nothing to worry about, it is important to answer the call as the claim wil, be suspended if they can't get hold of him

Curtishorner1

(Removed by Forum Team) can u phone me back I've been wsitin for a phone call back for 2 days I need to sort my universal credit out 

poppy12345

@Curtishorner1 this is a public internet forum and you need to remove your email address. You won't receive a phone call from anyone here because we are not DWP.