PayPal refund to closed bank account.

Donna_Marie74

In August 2020 I made a payment via PayPal to Airbnb using my HSBC Bank Account.
This booking was cancelled by Airbnb on 11th March 2021 and PayPal tell me the money has been funded to the HSBC Account.
The problem is, I closed the HSBC Account and switched to Halifax last year, but the refund from PayPal has been refunded to my closed HSBC Account. 

I contacted HSBC who did a search of any activity on the closed account and was told that there has been none.

On my PayPal account, the transaction says it is completed and when I contacted them for advice, they just told me that the payment has been completed and sent to the original funding source and to contact HSBC to advise them of this!!

I'm going backwards and forwards between the two companies, with both saying different things to me!!

Where will my refund be and how can I access it?!

Any help much appreciated.

Donna

eskbanker

Donna_Marie74 said:

I closed the HSBC Account and switched to Halifax last year

Did you use the Current Account Switching Service?

If so, the money should be redirected from HSBC to Halifax, so chase Halifax, who are effectively responsible in this situation and should pursue HSBC on your behalf.

If you didn't use the switching service, then the money will either be sitting in a suspense account within HSBC or returned to PayPal.  If you ask PayPal for a Acquirer Reference Number then they should be able to provide you with something tangible to take to HSBC....

Donna_Marie74

eskbanker said:

Donna_Marie74 said:

I closed the HSBC Account and switched to Halifax last year

Did you use the Current Account Switching Service?

If so, the money should be redirected from HSBC to Halifax, so chase Halifax, who are effectively responsible in this situation and should pursue HSBC on your behalf.

If you didn't use the switching service, then the money will either be sitting in a suspense account within HSBC or returned to PayPal.  If you ask PayPal for a Acquirer Reference Number then they should be able to provide you with something tangible to take to HSBC....

Yes, I used the Current Account Switching Provider.

Thanks for your help.  I'll try that now.  :-)