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Bad judgement by OFGEM

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Comments

  • Given all the years I've chased cheap energy, this was the first time that I was with a supplier when they went bust. And although I wasn't thrilled that Scottish Power were the SoLR (having had issues with them in the past), they weren't too bad.
    I think I was helped by having been a SP customer in the past (at this address) so could look at my account as they moved me across from YE as information wasn't timely from SP. But that could be down to YE for all we know.
    Once YE administrators published readings, final bills etc, SP quickly reflected the information. And my migration away from SP has been fine and I'm fully settled up with YE and SP.
    The business work flow for every SoLR process will be bespoke as every situation is different, so it is an effort for the company taking it on to complete it in a timely and orderly manner.
  • Tokmon
    Tokmon Posts: 628 Forumite
    500 Posts Name Dropper
    In the recent debacle over the collapse of Yorkshire Energy on 5th December last year, it seems that a whole bunch of consumers have been caught in the middle.
    With Yorkshire Energy, we were on the cheapest gas and power tariff we have ever been on. 
    I admit that those cheap prices may have contributed to YE's demise.
    However, thanks to OFGEM and Scottish power we were instantly transferred to the most expensive rates we have ever been on.
    Advice from this MSE site is that no switch should be attempted by the consumer until all is complete. 
    That is to say that acknowledgement and first bill from Scottish Power, last bill from Yorkshire Energy and credit, (because it always is credit) is applied to your new account.
    14 weeks later and we are still waiting for this credit to be applied. SP have made such a long, drawn out and sometimes comical !!!!!! up of this take-up that we cannot wait to switch away to another provider.
    I suspect that SP might know this and are hanging on to us as long as they can, while we burn up this very expensive energy mid Winter, with no possibility of switching until SP finally square up our account with the correct credit applied. 
    I have complained to OFGEM who dropped us in this particular hole in the first place.
    Their reply?? "Complain to the Ombudsman."
    Thanks OFGEM. Thanks Scottish Power.
    You've cost us about £400 so far. And still checking my SP account every day to see if we are all square and correct.


    I have no idea why you are still with Scottish Power? I was showing as switched to SP on the energy databases on 18th January so i started the switch then to another provider.

    Also you must pay a massive amount in energy each year if the SP tariff has cost you an extra £400 in 14 weeks.

    I calculated that the tariff was 24% more expensive for me so that means an extra £400 being 24% over 14 weeks would mean you pay £6190 a year in energy!!! Are you sure your calculations are correct?
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