Wedding Cancelled - Blossom tree hire - paid in full but wont refund unless resell the package.

the_lunatic_is_in_my_head

Companies are obligated to provide certain information (for both on and off premises contracts), without this being done the consumer isn't bound to the contract.

OP I know you mention the web address but did was this booked online without meeting the company in any way? 

Aylesbury_Duck

djrobst said:

No terms and conditions were given at any time though, only mention of non refundable is when she asked to cancel and refund that they brough it up. They paid in full, if they only paid a deposit it would have been £100 deposit to secure the date.

It was through both of them, was just on his email the corospondance was originally through, payment was thorugh her bank.

Begs the question: Why on earth did they pay in full if they weren't given any terms and conditions?  Are they in the habit of just handing money over without knowing what it's for and under what conditions?

Anyway, the correct advice has been given: They're entitled to a refund of their fee minus the supplier's reasonable costs, which may not be known if/until they secure a replacement booking.  That might lead to a full, partial or no refund.

djrobst

reading the trail looks like an appointment was made so imagine they visited and saw the items they wanted to book.

They paid in full as the cost was slightly reduced for doing so.

the_lunatic_is_in_my_head

The requirements are far fewer for on premises but state the following should be provided: 

www.legislation.gov.uk/uksi/2013/3134/regulation/9/made

9.—(1) Before the consumer is bound by an on-premises contract, the trader must give or make available to the consumer the information described in Schedule 1 in a clear and comprehensible manner, if that information is not already apparent from the context.

www.legislation.gov.uk/uksi/2013/3134/schedule/1/made

The information referred to in regulation 9(1) is—

(a)the main characteristics of the goods or services, to the extent appropriate to the medium of communication and to the goods or services;

(b)the identity of the trader (such as the trader’s trading name), the geographical address at which the trader is established and the trader’s telephone number;

(c)the total price of the goods or services inclusive of taxes, or where the nature of the goods or services is such that the price cannot reasonably be calculated in advance, the manner in which the price is to be calculated;

(d)where applicable, all additional delivery charges or, where those charges cannot reasonably be calculated in advance, the fact that such additional charges may be payable;

(e)where applicable, the arrangements for payment, delivery, performance, and the time by which the trader undertakes to deliver the goods or to perform the service;

(f)where applicable, the trader’s complaint handling policy;

(g)in the case of a sales contract, a reminder that the trader is under a legal duty to supply goods that are in conformity with the contract;

(h)where applicable, the existence and the conditions of after-sales services and commercial guarantees;

(i)the duration of the contract, where applicable, or, if the contract is of indeterminate duration or is to be extended automatically, the conditions for terminating the contract;

(j)where applicable, the functionality, including applicable technical protection measures, of digital content;

(k)where applicable, any relevant compatibility of digital content with hardware and software that the trader is aware of or can reasonably be expected to have been aware of.

sheramber

there is no option to pay on the website.
is ti a case of 
They visited and saw the items offered and agreed to book them  then went home and paid by bank transfer at a later date.

djrobst

i believe they enquired over the internet in first instance, arranged an appointment to view the items. never booked or commited to anything there and then. Followed up with emails, the place then put what I believe to be fake pressure of potential missing out due to someone else wanting the same date at the same time 2 years ahead and then they paid in full over bank transfer confirming the booking thorugh email.

Aylesbury_Duck

djrobst said:

i believe they enquired over the internet in first instance, arranged an appointment to view the items. never booked or commited to anything there and then. Followed up with emails, the place then put what I believe to be fake pressure of potential missing out due to someone else wanting the same date at the same time 2 years ahead and then they paid in full over bank transfer confirming the booking thorugh email.

None of which was remotely of concern to them until they separated, at which point they've suddenly remembered the enormous sales pressure that made them commit the entire sum by bank transfer without seeing any terms or conditions at the time or since.  

There really is no point in embellishing the story.  It makes no difference to their consumer rights.  Just stick to the facts.  

elsien

It is a usual sales technique to hint at limited supply. Go onto any hotel booking website and see the “3 people have viewed this room in the last hour” messages. Or eBay with its selling fast/last few in stock messages. It’s not unlawful and it’s a chance your daughter chose to take. 

djrobst

thats right, anytime someone tries that to me it makes me want to take a step back and think about it again and look around, but then I'm not young and carefree any more haha.
But do find it ironic how wanted it was for a very random wedding date but now they cant fill the date themselves no more, but like u say the narrative changes nothing, just a trick places play

sheramber

To be fair the climate  re booking a wedding in October 2020 was totally different to the current position with further lockdown restrictions. 
Based on going onto another lockdown at the end of the year I think it reasonable that people are cautious about boolikng anything at the  moment.
I know someone who has had three wedding dates cancelled and has now decided to have a wedding next month with  immediate family only due to restricted numbers and have an celebration  later when things open up
That doesn't mean to say that the original statement of  high demand was true.