Purchase from Amazon EU

in Consumer rights
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neilmclneilmcl Forumite
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Has anyone this year purchased anything from Amazon where the seller was Amazon EU?

It seems that they're now treating Amazon EU as one of their separate global sites, such as Amazon.de or Amazon.com, and I was wondering what the implications are as such in terms of customs charges, VAT or indeed manufacturer warranties. I've tried to read their explanation of the difference but it seems a little unclear to me.

The item I was looking at was a replacement car battery:


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  • edited 14 March 2021 at 1:16PM
    unholyangelunholyangel Forumite
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    edited 14 March 2021 at 1:16PM
    Click on the blue "amazon EU" hyperlink.
    Immediately you are told:
    Amazon EU (Amazon EU Sarl, DE Branch), helps you easily find products from the EU, make purchases and deliver with tracking to your doorstep. Customs is cleared on your behalf, providing a seamless end-to-end shopping experience.

    Then if you click on the policies tab:
    Sales tax is not separately calculated and collected in connection with items ordered from Amazon EU through the Amazon.com site unless explicitly indicated as such in the ordering process. Items ordered from Amazon EU may be subject to tax in certain states, based on the state to which the order is delivered. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including delivery and handling charges, gift-wrapping charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Amazon EU through the Amazon.com site, the tax amounts that appear during the ordering process are estimated – the actual tax that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
    I know it makes reference to the .com site, but it is listed on the .co.uk site. 
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • zzyzx1221zzyzx1221 Forumite
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    neilmcl said:
    Has anyone this year purchased anything from Amazon where the seller was Amazon EU?

    It seems that they're now treating Amazon EU as one of their separate global sites, such as Amazon.de or Amazon.com, and I was wondering what the implications are as such in terms of customs charges, VAT or indeed manufacturer warranties. I've tried to read their explanation of the difference but it seems a little unclear to me.

    The item I was looking at was a replacement car battery:


    Had a few items of the past 3 or so months sent from Germany, and in one case Italy when ordered from "Amazon EU."

    All went through customs but no additional charges were levied.  Presumably these are just factored into the price (not really difficult for them to do.)
  • moleratmolerat Forumite
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    These items are not usually shipped directly to you by Amazon EU.  They are generally bulk freight from Amazon EU to Amazon UK and fed into the UK post / courier system, usually from Rochester depot.  UK VAT is charged so there should be no further charges due.
  • moleratmolerat Forumite
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    Tracking an item now.  It has shipped from Amazon ES to Amazon DE, expecting the next move to be to Amazon UK.
  • edited 17 March 2021 at 11:32AM
    moleratmolerat Forumite
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    edited 17 March 2021 at 11:32AM
    Customs cleared Amazon DE last night and customs cleared Amazon GB Southend this morning, now in the Amazon Delivery system.  Invoice showing as sold by Amazon ES and GB VAT paid by Amazon EU.
  • HCHC Forumite
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    I just ordered something which showed up on Amazon UK as in stock (sold by Amazon EU) but when I ordred it the order was imediately canceled - I didn't get an order email even just an order canceled email.

    I contacted Customer Services via the chat and was told that Amazon EU isn't currently shipping to the UK. You can try to order again next week. All seemed a bit odd?


  • edited 29 September 2022 at 3:07PM
    shiraz99shiraz99 Forumite
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    edited 29 September 2022 at 3:07PM
    HC said:
    I just ordered something which showed up on Amazon UK as in stock (sold by Amazon EU) but when I ordred it the order was imediately canceled - I didn't get an order email even just an order canceled email.

    I contacted Customer Services via the chat and was told that Amazon EU isn't currently shipping to the UK. You can try to order again next week. All seemed a bit odd?


    Doesn't seem that odd to me, given the current situation with the currency etc, in fact it seems quite prudent.
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