Do I have to accept a repair

nannyjul

Thank you all for the reply’s but I’m still struggling to understand the law, if I bought a pair of trainers and the stitching came undone I could exchange for a new pair, or if I bought an iron that wouldn’t heat up I’d have a replacement. I honestly believed that if buying something that you are not confident in because it’s faulty the law states you can have a replacement. I understand about the 30 day money back but it’s 6/12 months for replacement if faulty. The law changed in 2015 I believe. I can also assure you that my husband is a stickler for cleaning and making sure the bike was maintained.

Diamandis

nannyjul said:

Thank you all for the reply’s but I’m still struggling to understand the law, if I bought a pair of trainers and the stitching came undone I could exchange for a new pair, or if I bought an iron that wouldn’t heat up I’d have a replacement. 

For goods like these it's not usually worth the costs involved in repairing but they could absolutely insist they repair instead.

nannyjul

It’s not the battery that’s the problem, it’s the fact the bike is 3months old, ridden 4 times, 50 miles. My husband cleans it after use and it’s kept in a dry garage. They’ve already changed the crank arm , the brake locked on, pedal broke, replaced a rear calliper which now doesn’t feel right,  rust on discs and various other spots. Practically called my husband a liar saying the bike has  done more like 2000 miles. My husband has arthritis which was why the bike was bought for him and he wears a tracker which is how we know how much it’s been used. It cost £1000 which to me should have lasted a lot longer before these problems occurred. We never asked for a refund( people saying it’s gone 30 days so not entitled) at all but did ask for a replacement which is what customer service had told us we could do.

neilmcl

nannyjul said:

It’s not the battery that’s the problem, it’s the fact the bike is 3months old, ridden 4 times, 50 miles. My husband cleans it after use and it’s kept in a dry garage. They’ve already changed the crank arm , the brake locked on, pedal broke, replaced a rear calliper which now doesn’t feel right,  rust on discs and various other spots. Practically called my husband a liar saying the bike has  done more like 2000 miles. My husband has arthritis which was why the bike was bought for him and he wears a tracker which is how we know how much it’s been used. It cost £1000 which to me should have lasted a lot longer before these problems occurred. We never asked for a refund( people saying it’s gone 30 days so not entitled) at all but did ask for a replacement which is what customer service had told us we could do.

Rust on brake rotors is completely normal and purely cosmetic, it get's removed the more you use the brakes. No different to rust appearing on the discs of cars which can pretty much occur the moment you take the car out of a showroom. The fault with the brake, pedal, crank all sounds related and has been rectified.

The reason the battery was mentioned is because the battery and electronics make up a large percentage of the cost of an e-bike and so the components on a £1,000 e-bike is likely to be equivalent to the sort of stuff you'd get on a fairly basic £300-£400 standard bicycle.

Who did you purchase the bike from? If you think the rear brakes haven't been fixed correctly then take it to another, reputable bike shop and get a second opinion.

HelpfulFlower101

As long as faults aren’t down to fare wear and tear, misuse or accidental damage you’ll have rights under the Consumer Rights Act 2015. 

So if you’ve had the bike longer than 30 days now, you can argue it’s currently not of satisfactory quality - free from fault and lasting a reasonable amount of time. 

So you can argue for a repair or replacement - you can state your preference but it does say in the legislation it’s whichever the company feels is lost cost effective so usually it’s a repair. Now it also says that you only HAVE to give them one chance to do this, you can give them more than one, but you only HAVE to give them one. Then you can move onto the next remedies, either what’s called a price reduction - to keep the item at a reduced cost reflective of the faults OR your final right to reject the goods - however the company can deduct for usage if you’ve had the item longer than six months. Usually with vehicles it’s mileage based and that’s different as the dealership can deduct from day one... I’m not sure with e-bikes if they work on mileage basis?
With the price reduction or final right to reject it’s your choice with you prefer to argue for.