We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Cancelled online order arrived - Advice needed

Options
We ordered a laptop online and then proceeded to cancel the order via live chat as found it cheaper somewhere else. The original order shows as cancelled and no money has been taken from the payment card, however this morning the item was delivered (we didn't know what it was so accepted the delivery). Online account still shows as cancelled and no money pending from bank account, we contacted live chat again who just stated that the order wasn't cancelled.

My understanding is that the company would need to arrange collection at their cost and our convenience for the item as they sent it in error, however their system shows it as a standard order and not sent in error and see no issue. Obviously we would be happy to keep the item for free, but not sure where we legally stand. Is it up to the company to take the payment as the original transaction or arrange for collection, any advice welcome.

Comments

  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Fifth Anniversary 1,000 Posts Name Dropper I've been Money Tipped!
    edited 11 March 2021 at 6:45PM
    How did you pay? I would inform the bank or cc that you cancelled the item with proof of cancellation, then inform the supplier that they have x number of days in which to collect the laptop asking them to give you 24 hours notice of their intended day/time of collection.
    Obviously the one thing you can't do is keep it.
    Was there a reason you didn't give the original supplier the opportunity to price match?
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.