Zooplus praise

David713

A couple of weeks ago, I placed an online order for some bags of dry cat food and this was delivered to me a few days later.
Once I opened the box, I discovered that I had mistakenly ordered the wrong size bags (too small) so I contacted them to arrange a return and to reorder the correct size item.
The Zooplus assistant arranged for a Parcelforce collection from my house a couple of days later and all I had to do was to tape up the box and didn't even need to print a label as the PF driver would have one with him.
The collection went as planned and the full refund appeared on my card 4 days after collection and there was no charge for the return.

I will certainly be ordering from them again.

Weathergirl_76

I have ordered from them before, they are very good and if there any issues they answer the phone and respond to emails and resolve the issue quickly. 

TinyPomegranate

Zooplus are ace.

Mnoee

Unfortunately I have had entirely the opposite experience with them, and I haven't even got my order yet.

I received an email on Saturday saying my order had been dispatched - but the tracking wasn't working at all over the weekend - and this morning the EU dpd site has changed to 'order information has been transmitted' - i.e the parcel is still with zooplus, wasn't dispatched on Saturday at all, and still isn't dispatched now! It'd be nice to have accurate information about how long shipping will actually take, instead of lies about how they dispatch within 24 hours. I would have ordered locally for a higher cost over the weekend had I known that the parcel hadn't actually shipped, as I don't have a whole lot of cat food left!

Edit : and I'm definitely not alone in this, wish I'd have checked trust pilot instead of this forum! 

https://uk.trustpilot.com/review/www.zooplus.co.uk

Trina90

I order from Zooplus regularly (maybe every 2 months), have done for the past 5 years now and can't fault. Had one issue when some wet food tins had been crushed in transit and they sorted a refund straight away. Also won a competition they held on Facebook and got some nice goodies from them. They are really reliable and seem generous. Good prices too.

Trina90

Mnoee said:

Unfortunately I have had entirely the opposite experience with them, and I haven't even got my order yet.

I received an email on Saturday saying my order had been dispatched - but the tracking wasn't working at all over the weekend - and this morning the EU dpd site has changed to 'order information has been transmitted' - i.e the parcel is still with zooplus, wasn't dispatched on Saturday at all, and still isn't dispatched now! It'd be nice to have accurate information about how long shipping will actually take, instead of lies about how they dispatch within 24 hours. I would have ordered locally for a higher cost over the weekend had I known that the parcel hadn't actually shipped, as I don't have a whole lot of cat food left!

Edit : and I'm definitely not alone in this, wish I'd have checked trust pilot instead of this forum! 

https://uk.trustpilot.com/review/www.zooplus.co.uk

Just had a look on my account. I've ordered from them 85 times since 2015. Never had any issues (other than tins breaking in transit, which probably happened after they were handed over to DPD). Nothing bad to say about Zooplus here. Never had any issues with delays either, even when they have warned about delays during busy periods.

Trina90

Trustpilot will see bad reviews over good (as people are more likely to review when angry than when happy), which is why it can be unreliable. Although, for a company to have 72% excellent reviews on Trustpilot I'd say they are doing very good. 
I've now written my own review on there, so thanks for posting the link as it prompted me to do so

Mnoee

Trina90 said:

Mnoee said:

Unfortunately I have had entirely the opposite experience with them, and I haven't even got my order yet.

I received an email on Saturday saying my order had been dispatched - but the tracking wasn't working at all over the weekend - and this morning the EU dpd site has changed to 'order information has been transmitted' - i.e the parcel is still with zooplus, wasn't dispatched on Saturday at all, and still isn't dispatched now! It'd be nice to have accurate information about how long shipping will actually take, instead of lies about how they dispatch within 24 hours. I would have ordered locally for a higher cost over the weekend had I known that the parcel hadn't actually shipped, as I don't have a whole lot of cat food left!

Edit : and I'm definitely not alone in this, wish I'd have checked trust pilot instead of this forum! 

https://uk.trustpilot.com/review/www.zooplus.co.uk

Just had a look on my account. I've ordered from them 85 times since 2015. Never had any issues (other than tins breaking in transit, which probably happened after they were handed over to DPD). Nothing bad to say about Zooplus here. Never had any issues with delays either, even when they have warned about delays during busy periods.

I mean... Good for you?! I HAVE had a bad experience though, you telling me how many times you've had great service doesn't change what's currently happening to me?

They're insisting it has left their warehouse, but are now admitting it is not with dpd. They've said it's 'between countries,' without saying which courier it is with or providing me tracking information that actually works.

It seems like people who have their order dispatched from the UK warehouse have a good experience, anyone who is unlucky enough to get things from the EU warehouse are stuffed, as they don't inform you that at the point of dispatch, and it's like drawing blood from a stone to get any information from them. I don't object to them having multiple warehouses, I do object to not being kept in the loop. It'd be better to know which courier they're actually using if it has indeed left their warehouse, and it would have been nice to tell me in the initial shipping email to expect delays as it is coming from Europe. 

Trina90

Couldn't see where I said you didn't have a bad experience..

Mnoee

Trina90 said:

Couldn't see where I said you didn't have a bad experience..

Its just a strange thing to do - quoting me and gushing about how wonderful they are. By all means, add your own experiences into the thread, but it's not relevant to mine! 

vacheron

I've used them once to order what was essentially a sack of IAMS for our one cat.
That one order went through and arrived perfectly, so I will probably order from them again in 3-4 years once the cat has finally finished this one!