Google Play Refund

psychedelicbiker

Sorry if this has already been covered I've tried to search previous threads but could find anything maybe I'm using the search function wrong.  I purchased an app accidentally through google pay, which was paid for with paypal, it was £59.99. I requested a refund by email with the app provider, they agreed and issued the refund.  the refund showed up as issued in the google play store.  The money was never refunded in paypal.  I have had several conversation with each party.  Paypal and the app provider both blame Google.  They all refuse to communicate with each other on my behalf.   Paypal and the app developer both tell me google should supply a paypal refund transaction ID.  Google play refuses to take any other action other than to refer me to the app developer.  I have no idea what to do anymore.
Please can somebody help, thanks in advance.
Steve

MattMattMattUK

psychedelicbiker said:

Sorry if this has already been covered I've tried to search previous threads but could find anything maybe I'm using the search function wrong.  I purchased an app accidentally through google pay, which was paid for with paypal, it was £59.99. I requested a refund by email with the app provider, they agreed and issued the refund.  the refund showed up as issued in the google play store.  The money was never refunded in paypal.  I have had several conversation with each party.  Paypal and the app provider both blame Google.  They all refuse to communicate with each other on my behalf.   Paypal and the app developer both tell me google should supply a paypal refund transaction ID.  Google play refuses to take any other action other than to refer me to the app developer.  I have no idea what to do anymore.
Please can somebody help, thanks in advance.
Steve

Is the amount sat in your Google Play account as a credit by any chance? Eg. the app developer have agreed a refund, Google have refunded the amount into your account, but have not transferred money back to your PayPal account.

born_again

If the money is sat in your google account what is the problem? 
Would be better to link a card to google direct, rather than paypal, which adds another step to any issues. 

>>>You just open a Google Pay account with the app from the play store. Load your cards unto the Pay app, then link that account with your PayPal account. From there you can withdraw directly if you have a PayPal debit card or transfer it to any payment method linked to your PayPal, like your bank account<<<

Spank

born_again said:

If the money is sat in your google account what is the problem? 
Would be better to link a card to google direct, rather than paypal, which adds another step to any issues. 

>>>You just open a Google Pay account with the app from the play store. Load your cards unto the Pay app, then link that account with your PayPal account. From there you can withdraw directly if you have a PayPal debit card or transfer it to any payment method linked to your PayPal, like your bank account<<<

We don't know if it is in the google account, it's just speculation until the OP confirms it.

psychedelicbiker

MattMattMattUK said:

psychedelicbiker said:

Sorry if this has already been covered I've tried to search previous threads but could find anything maybe I'm using the search function wrong.  I purchased an app accidentally through google pay, which was paid for with paypal, it was £59.99. I requested a refund by email with the app provider, they agreed and issued the refund.  the refund showed up as issued in the google play store.  The money was never refunded in paypal.  I have had several conversation with each party.  Paypal and the app provider both blame Google.  They all refuse to communicate with each other on my behalf.   Paypal and the app developer both tell me google should supply a paypal refund transaction ID.  Google play refuses to take any other action other than to refer me to the app developer.  I have no idea what to do anymore.
Please can somebody help, thanks in advance.
Steve

Is the amount sat in your Google Play account as a credit by any chance? Eg. the app developer have agreed a refund, Google have refunded the amount into your account, but have not transferred money back to your PayPal account.

No google account is empty

psychedelicbiker

Spank said:

born_again said:

If the money is sat in your google account what is the problem? 
Would be better to link a card to google direct, rather than paypal, which adds another step to any issues. 

>>>You just open a Google Pay account with the app from the play store. Load your cards unto the Pay app, then link that account with your PayPal account. From there you can withdraw directly if you have a PayPal debit card or transfer it to any payment method linked to your PayPal, like your bank account<<<

We don't know if it is in the google account, it's just speculation until the OP confirms it.

I already have cards linked.  But the payment was made via Paypal. There is no credit in the account.

born_again

psychedelicbiker said:

No google account is empty

Not what you said in the OP..

>> I requested a refund by email with the app provider, they agreed and issued the refund.  the refund showed up as issued in the google play store.  The money was never refunded in paypal.<<

I Would not expect a refund direct to google to auto transfer to paypal.

Same as a retailer refund paypal that you fund from your bank account. Refund sits with paypal till you transfer it to your bank.

psychedelicbiker

I'm not here to argue thanks, its is marked as refunded but there is no cash.  It was payed for by paypal but did not return there.