Refund for a cancelled holiday

Loubai

Hi just after some advice. We had a holiday booked through a travel agent that got cancelled at the end of January due to a change in flight schedule. We were supposed to fly last Sunday. The travel agent have said it could take 10 weeks for a refund - is this right? I've been in touch with Emirates but they can tell me nothing as it was booked as a package holiday through a travel agent rather than them direct.

Any help would be appreciated. 

eskbanker

If it's a package that's cancelled by the provider, then they're obliged under the Package Travel Regulations to refund you in full within 14 days - the airline is correct to say that they have no such responsibility to you so you need to pursue the agent.

If you paid by credit or debit card then you can make a chargeback claim to your card provider once it's clear that the agent isn't going to meet their legal obligations, i.e. 14 days after cancellation....

Ganga

Of course it might take less than 10 weeks .

Thrugelmir

Who is the tour operator? 

mattyprice4004

It took me 25 weeks to get my refund - 10 weeks sounds good!  

Loubai

Thrugelmir said:

Who is the tour operator? 

It was Gold Medal Travel

Loubai

mattyprice4004 said:

It took me 25 weeks to get my refund - 10 weeks sounds good!  

Oh no don't say that! Hoping we get it before 10 weeks. Currently on week 5!

elsien

My refund from a different company took about 3 months in all. The hotel was refunded immediately, it was the flight refund that took forever because the company were waiting to beg it back from the airline first.