Plusnet Broadband, lots of problems

letsbehonest

To be fair to Plusnet and Being a customer since 2008 I have found their customer service and tech support quite good that is when you can get through on the phone. 

mattyprice4004

JJ_Egan said:

PN has had multiple problem post on here for a few years.

The ISPs like Zen and Andrews and Arnold basically do not get CS complaints .

Compare their customer numbers, and you'll see why  

JJ_Egan

Wrong its the guys in A&A and Zen customer services who are far superior .

cajef

JJ_Egan said:

Wrong its the guys in A&A and Zen customer services who are far superior .

 This is from your experience with them and Plusnet or just hearsay ?

embers123

I tried Plusnet for a while but when I moved I decided to switch back to BT

MattMattMattUK

I used Plusnet for years, no problems, I moved and also moved my broadband to BT as I wanted faster fibre than Plusnet offer (their max is 66Mbps, BT go up to 900Mbps where I now live, although I only have the 300Mbps service). No issues at all. Also Plusnet are own by BT, using the same network. 

JJ_Egan

cajef said:

JJ_Egan said:

Wrong its the guys in A&A and Zen customer services who are far superior .

 This is from your experience with them and Plusnet or just hearsay ?

This is from your experience with them and Plusnet

YES.

Jenni_D

JJ_Egan said:

PN has had multiple problem post on here for a few years.

The ISPs like Zen and Andrews and Arnold basically do not get CS complaints .

Forget customer numbers - compare their prices vs Plusnet. (In the ISP world, the old adage of "You get what you pay for" tends to hold true).