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Plusnet Broadband, lots of problems

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Comments

  • letsbehonest
    letsbehonest Posts: 1,098 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    To be fair to Plusnet and Being a customer since 2008 I have found their customer service and tech support quite good that is when you can get through on the phone. 
    "Imagination is more Important than knowledge"
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    JJ_Egan said:
    PN has had multiple problem post on here for a few years.
    The ISPs like Zen and Andrews and Arnold basically do not get CS complaints .
    Compare their customer numbers, and you'll see why :) 
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Wrong its the guys in A&A and Zen customer services who are far superior .
  • cajef
    cajef Posts: 6,283 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 25 May 2021 at 2:23PM
    JJ_Egan said:
    Wrong its the guys in A&A and Zen customer services who are far superior .

     This is from your experience with them and Plusnet or just hearsay ?
  • embers123
    embers123 Posts: 18 Forumite
    10 Posts
    I tried Plusnet for a while but when I moved I decided to switch back to BT
  • MattMattMattUK
    MattMattMattUK Posts: 11,577 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    I used Plusnet for years, no problems, I moved and also moved my broadband to BT as I wanted faster fibre than Plusnet offer (their max is 66Mbps, BT go up to 900Mbps where I now live, although I only have the 300Mbps service). No issues at all. Also Plusnet are own by BT, using the same network. 
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    cajef said:
    JJ_Egan said:
    Wrong its the guys in A&A and Zen customer services who are far superior .

     This is from your experience with them and Plusnet or just hearsay ?

    This is from your experience with them and Plusnet
    YES.

  • Jenni_D
    Jenni_D Posts: 5,462 Forumite
    1,000 Posts Fourth Anniversary Name Dropper Photogenic
    JJ_Egan said:
    PN has had multiple problem post on here for a few years.
    The ISPs like Zen and Andrews and Arnold basically do not get CS complaints .
    Forget customer numbers - compare their prices vs Plusnet. (In the ISP world, the old adage of "You get what you pay for" tends to hold true). :) 
    Jenni x
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