Terms & Conditions

CSWarwick

It seems that all companies do their best to hide behind Ts & Cs to make things, at least, difficult for customers. I bought a new car battery a few years and can’t find the receipt to show it was less than 3 years ago when it failed. I believe it was within the 3 year guarantee period. Do I need to keep all receipts? This retailer sends email receipts but I delete all emails after a year. The retailer doesn’t keep them either but does have serial numbers on the battery.
If companies have Ts & Cs then surely customers should have similar.

MattMattMattUK

CSWarwick said:

It seems that all companies do their best to hide behind Ts & Cs to make things, at least, difficult for customers. I bought a new car battery a few years and can’t find the receipt to show it was less than 3 years ago when it failed. I believe it was within the 3 year guarantee period. Do I need to keep all receipts? This retailer sends email receipts but I delete all emails after a year. The retailer doesn’t keep them either but does have serial numbers on the battery.

Only the ones you wish to use to prove you have a valid warranty.

CSWarwick said:

If companies have Ts & Cs then surely customers should have similar.

They do, consumer rights legislation.

davidmcn

CSWarwick said:

Do I need to keep all receipts? This retailer sends email receipts but I delete all emails after a year.

Why? It's not as if storage space is expensive.

Anyway, unless the warranty has some specific requirement about producing the receipt, then ultimately all you'd need to do is persuade a court on the balance of probabilities that you bought it less than three years ago. So it depends what other evidence you might be able to produce (which could simply be witness testimony).

Spank

Deleting your receipts is daft, it would take seconds to make a folder called receipts and put them all in there.

Ectophile

davidmcn said:

CSWarwick said:

Do I need to keep all receipts? This retailer sends email receipts but I delete all emails after a year.

Why? It's not as if storage space is expensive.

Anyway, unless the warranty has some specific requirement about producing the receipt, then ultimately all you'd need to do is persuade a court on the balance of probabilities that you bought it less than three years ago. So it depends what other evidence you might be able to produce (which could simply be witness testimony).

Remember a warranty is in addition to your consumer rights, and so is not covered by normal consumer rights laws.  So the company offering the warranty can impose whatever conditions they like.  If they say you must have an original receipt, then they can reject a claim for not having the original receipt.

neilmcl

Ectophile said:

davidmcn said:

CSWarwick said:

Do I need to keep all receipts? This retailer sends email receipts but I delete all emails after a year.

Why? It's not as if storage space is expensive.

Anyway, unless the warranty has some specific requirement about producing the receipt, then ultimately all you'd need to do is persuade a court on the balance of probabilities that you bought it less than three years ago. So it depends what other evidence you might be able to produce (which could simply be witness testimony).

Remember a warranty is in addition to your consumer rights, and so is not covered by normal consumer rights laws.  So the company offering the warranty can impose whatever conditions they like.  If they say you must have an original receipt, then they can reject a claim for not having the original receipt.

True, but even with exercising your consumer rights you still need to prove that you are a party to the original contract, ie the consumer, and having a receipt or other proof of purchase does exactly this.