Free Boiler and Cavity Wall Insulation from UK Energy Management - Is it a scam?

Tyga Posts: 2
First Post
Reps for a company called "UK Energy Management" are going door to door in my estate, offering a free boiler and cavity wall insulation. I'm aware there are schemes out there, however this one has no eligibility criteria apparently. I've seen them do the install on a few neighbours, always in unmarked white vans (and apparently they have had issues with their heating after...). 

Just to be clear, I don't claim any benefits, however the Reps insist I am eligible, as "the funding comes from UK Energy Companies, not the government" - this is all they'd tell me. 

I've done research on this, and can't find any such schemes that I'd be eligible for. 

It all seems very suspicious to me - are they trying to scam me, or one of the government schemes? 

The flyers make no mention of which company they are from, and the form they gave me following an energy assessment is on a badly photocopied letter head... It doesn't seem legit... 


  • MWT
    MWT Posts: 9,129
    First Anniversary First Post Name Dropper
    Scam unfortunately.
    The two schemes they mention are both related to benefits / income etc. and they even got the name of one of them wrong...
    It is HHCRO not HCCRO
    Have a look at some of the reviews on Trustpilot, not comforting reading...
  • Tyga
    Tyga Posts: 2
    First Post
    Should I report them? Would it be to Trading Standards? Or police? 
  • MWT
    MWT Posts: 9,129
    First Anniversary First Post Name Dropper
    They have not yet done you any harm, so not a lot you can report at this stage and I certainly wouldn't let them go far enough to actually cause a problem.

  • I had the same cold call. The surveyor appeared diligent and has a bonafide linkedin page. I also could find UK Energy Management (NE) Ltd on a list of Green Deal Accredited installers. However, as MWT says, both LA Flex funding and HHCRO funding are only for residents who are claiming benefits. I was a little concerned that the paperwork appeared amateur and didn't really detail what work would be done. I did find out that they would look to install an Ideal boiler, which I know are a good make.

    Due diligence had me looking online. I found the same handful of negative reviews on Trustpilot. S.Littler had poor customer service and unexpected extra charges which she did not end up paying for and S.Murrell had a no-show but decided to call that a scam. On their Facebook page there are several unhappy customers who have been left waiting after initially agreeing to the work but no one else complaining of being scammed.

    Looking up UK Energy Management (NE) Ltd at Companies House I see that they were incorporated in June 2017 and by June 2019 had done no trade whatsoever and are due to post accounts June 2021. The company director Steven Copeland is also the director of a number of other companies in the same sector. His company B-ECO-SMART Ltd were incorporated in March 2016 and went into liquidation September 2020, and were also Green Deal Accredited installers. This company operated out of the same premises and as can be seen on this very forum had a similar M.O. Here is a list of the other companies Steven Copeland is director of:

    SFA CONSULT LIMITED (10495360)
    ECO FUNDING SOLUTIONS LTD (08393508) (Dissolved)
    ECO HOME ALTERNATIVES LTD (07448119) (Dormant)

    Owning multiple companies is not illegal or even sketchy - there are many good reasons to do so and there are a couple of bad ones too. All the information I have posted here is in the public domain.

    In summary, I have no proof but it all feels very odd. I have told them I am not interested in their offer.
  • Similar leaflet is still being "pushed" at people in January 2022 in around Chorley, Lancs.

    It is hard to beat MSE for sound impartial advice on free stuff: https:// utilities/ free-cavity-loft-insulation/

  • I would avoid. I was referred to them for help by a local community support place last summer, because my heating doesnt work. They booked a surveyor to come and check my walls and heaters and insulation. They were very communicative checking i would be home for the surveyor - who never turned up and never communicated about any lateness or not being able to make it, which has seriously messed up my ptsd and anxiety, as I had sent UK Energy management personal stuff to show my eligibility for their scheme. They claimed I would be eligible for free insulation, new heaters and solar panels under a government scheme
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