Product over £100 bought online on credit card, returned, do chargeback or/and S75 apply?

A_Lert

On 31st December I bought a mattress online from a manufacturer that offers a 'sleep trial'. It cost £360, paid entirely by credit card.

It was delivered on the 13th January. I did not like it and arranged a return for a refund under the trial terms. (Ie, not under statutory rights). The return courier collected it on the 3rd of February.

I still have not received the refund. I emailed yesterday to pursue this and am awaiting a response.

In the event the seller refuses to refund, delays unreasonably, or does not respond, can I pursue a chargeback or/and a Section 75 claim? Or would these not apply because the product was delivered and wasn't faulty, leaving my only option as the small claims court?

Aylesbury_Duck

It does apply, because the terms of the trial were part of the contract.  

KeithP

If you don't get your refund soon, then a S75 claim against your credit card provider is the way to go - assuming you are the account holder rather than a second card holder.

born_again

It would be a chargeback. So long as you can prove they have the goods back, and you have given them 15 days to refund from receipt.

peter_the_piper

Did the supplier arrange the return courier or did you?

A_Lert

To update, having been poked the supplier has now done the refund.