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Tui refund to closed bank account
Comments
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Unfortunately sometimes the company's process doesn't allow them to refund elsewhere - the business I sold a few years back was the same.
Refunding to a cheque or another card would cause unnecessary accounting faff and also mean we lost the card payment provider's fees - so it was original payment method only.
On the plus side, when we explained that the payment will be put in a 'holding' account and they'd then forward the payment on everyone was happy - no one ever had an issue getting hold of the money.1 -
Submit an access request and you should get all the details of the closed account. It might be worth telling them what you want, otherwise you could be swamped with information.1
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