Section 75 the best route?

laurieballard87

Hi
I bought a shed from a well known Shed company and not only was one of the panels damaged on arrival, the 5L of treatment I paid for was not on the delivery. The driver took a picture of the damage, as did I and he wrote there was damage on the delivery note which I have a copy of. I asked about the 5L treatment and he said this wasn't on the delivery.

I have tried to call them twice and was on hold for 20+ minutes each time and nobody answered, I have also sent two emails with descriptions of the damage and pictures, neither of which they have replied to and its been 10 days since the delivery now.

I have nowhere to store a shed so I had to spend my own money replacing a bit of timber what was broken so I could get the shed up and also had to buy another treatment as the sheds need painting as per the instructions.

Do I need to keep contacting them or can I just go via S75 now as I paid the full balance via CC?

Thanks

Aylesbury_Duck

laurieballard87 said:

Hi
I bought a shed from a well known Shed company and not only was one of the panels damaged on arrival, the 5L of treatment I paid for was not on the delivery. The driver took a picture of the damage, as did I and he wrote there was damage on the delivery note which I have a copy of. I asked about the 5L treatment and he said this wasn't on the delivery.

I have tried to call them twice and was on hold for 20+ minutes each time and nobody answered, I have also sent two emails with descriptions of the damage and pictures, neither of which they have replied to and its been 10 days since the delivery now.

I have nowhere to store a shed so I had to spend my own money replacing a bit of timber what was broken so I could get the shed up and also had to buy another treatment as the sheds need painting as per the instructions.

Do I need to keep contacting them or can I just go via S75 now as I paid the full balance via CC?

Thanks

Now you've erected the shed, what are you asking your credit card company to provide?  A partial refund for the missing treatment?

laurieballard87

Aylesbury_Duck said:

laurieballard87 said:

Hi
I bought a shed from a well known Shed company and not only was one of the panels damaged on arrival, the 5L of treatment I paid for was not on the delivery. The driver took a picture of the damage, as did I and he wrote there was damage on the delivery note which I have a copy of. I asked about the 5L treatment and he said this wasn't on the delivery.

I have tried to call them twice and was on hold for 20+ minutes each time and nobody answered, I have also sent two emails with descriptions of the damage and pictures, neither of which they have replied to and its been 10 days since the delivery now.

I have nowhere to store a shed so I had to spend my own money replacing a bit of timber what was broken so I could get the shed up and also had to buy another treatment as the sheds need painting as per the instructions.

Do I need to keep contacting them or can I just go via S75 now as I paid the full balance via CC?

Thanks

Now you've erected the shed, what are you asking your credit card company to provide?  A partial refund for the missing treatment?

I suppose so at this point. I waited a week after contacting the company but no response and I just can't have shed sections taking up part of the garden so I had little choice but to repair it myself.
Looking online, it seems I am not the only person who has had issues with this company.

Can I chargeback or S75 for the missing treatment? 

The company is Tiger Sheds by the way, little point in not naming them at this point. 

Aylesbury_Duck

I think you may have jumped the gun by erecting the shed before getting a resolution on that part.  You've effectively denied the retailer a chance to resolve it.  Surely a shed in kit form takes up less space than a built shed?  How can you have room for the latter but not the former?

I'd have thought that yes, you can get a refund for the missing treatment.  I'd write to the retailer setting out what you paid for the replacement timber and asking for a refund of that amount, too.

laurieballard87

Aylesbury_Duck said:

I think you may have jumped the gun by erecting the shed before getting a resolution on that part.  You've effectively denied the retailer a chance to resolve it.  Surely a shed in kit form takes up less space than a built shed?  How can you have room for the latter but not the former?

I'd have thought that yes, you can get a refund for the missing treatment.  I'd write to the retailer setting out what you paid for the replacement timber and asking for a refund of that amount, too.

The only option I had was to store it outside but with the British weather, I didn't want the timber to get soaked on the inside of the shed. Plus I took time off work to get the shed built to having it sitting round for ages while they supplied a replacement section simply wasn't practical but I take your point.

I will contact them again and see if they reply then go back via the card company.

unholyangel

How much was the treatment? Or was it included in the price for the shed?