Jaja / Post Office Issues

gismo1554

JamesPeter said:

Yes, Jaja are a nightmare company to deal with. I ditched them shortly after they took over from the Post Office, however my account still seems to be open and reported regularly to the CRA's despite being closed for over 5 months now!  It is now with the FOS.

OP - have you filled out their online complaints form:

https://jaja.co.uk/complaints/

Complete it, take a screenshot and date/time it.

When you don't hear anything from them after 8 weeks, send it with your complaint to the Financial Ombudsman Service.

The FOS seem to be the only ones who can get them to do anything about complaints!

I hadn't tried this as couldn't even spot that on the website! I put in my letter last week that if the matter wasn't dealt with in 10 days I would contact FOS. This definitely seemed to have kicked them into doing something. 

[Deleted User]

gismo1554 said:

JamesPeter said:

Yes, Jaja are a nightmare company to deal with. I ditched them shortly after they took over from the Post Office, however my account still seems to be open and reported regularly to the CRA's despite being closed for over 5 months now!  It is now with the FOS.

OP - have you filled out their online complaints form:

https://jaja.co.uk/complaints/

Complete it, take a screenshot and date/time it.

When you don't hear anything from them after 8 weeks, send it with your complaint to the Financial Ombudsman Service.

The FOS seem to be the only ones who can get them to do anything about complaints!

I hadn't tried this as couldn't even spot that on the website! I put in my letter last week that if the matter wasn't dealt with in 10 days I would contact FOS. This definitely seemed to have kicked them into doing something. 

Just FYI, the FOS won't really do anything with a case unless the bank have had their 8 weeks to examine the case and either given a rejection or not finished working on it. With their backlog of cases, it'll sit there for some time anyway so be mindful.

gismo1554

Deleted_User said:

gismo1554 said:

JamesPeter said:

Yes, Jaja are a nightmare company to deal with. I ditched them shortly after they took over from the Post Office, however my account still seems to be open and reported regularly to the CRA's despite being closed for over 5 months now!  It is now with the FOS.

OP - have you filled out their online complaints form:

https://jaja.co.uk/complaints/

Complete it, take a screenshot and date/time it.

When you don't hear anything from them after 8 weeks, send it with your complaint to the Financial Ombudsman Service.

The FOS seem to be the only ones who can get them to do anything about complaints!

I hadn't tried this as couldn't even spot that on the website! I put in my letter last week that if the matter wasn't dealt with in 10 days I would contact FOS. This definitely seemed to have kicked them into doing something. 

Just FYI, the FOS won't really do anything with a case unless the bank have had their 8 weeks to examine the case and either given a rejection or not finished working on it. With their backlog of cases, it'll sit there for some time anyway so be mindful.

Thanks. They had had 3 months this was the final letter which WHICH said you should send to get a final solution. This whole thing has been going on since December and therefore they have had way over 8 weeks and three separate complaints about it. The letter actually appears to have been acted on within about 2 days of arriving and as of today I have actually been refunded the remaining balance to my bank account - although no response has been received from Jaja at all so who knows. 

KittenChops

rubble2 said:

Has anyone tried using a Jaja card at Tesco pay at the pump petrol stations?
My PO card got switched to Jaja and when I tried to use it to refuel about a month ago it said that the card is not recognised by this pump. I spoke to Jaja who said that they knew of no reason why it should be a problem and asked me if I had made a Chip and Pin transaction since getting the card, I was pretty sure that I had but I deliberately used the card for a purchase in store to make certain.
I have just tried using the card at the Tesco pump again and I still get the card not recognised message.

Sorry to bump an old thread...

You still can't pay for petrol at the pump with a JaJa credit card.  I contacted them through direct message on Twitter recently and they told me "it appears there is an issue with our BIN (Bank Identification Number) being recognised by some merchants"