Supplier fitted my washing machine badly

jjjaaaassss

I have a washer dryer bought from AO at the end of December so it’s still well within warranty. I also paid AO to install the machine, which they did with some effort. I know they were having issues with the installation but I don’t have details. It now fills with about 5-10cm of water when not in use and has been doing this for a few weeks. At first I thought it’s because I keep turning it on by mistake (it has a very sensitive on button, brush past and it’s on). AO told me to contact the manufacturer, who told me to turn off the water supply to the machine and let them know. If it still filled up, it would be a machine problem if it didn’t, it could be the way it’s plumbed in. After leaving the water off overnight the drum is empty, so looks like it’s not a machine fault. My question is, could AO be liable a get it mended if it was badly installed by their engineers? 

Korkyb

I'm no plumber but their advice doesn't make any sense to me.

If the water to the machine is switched off then of course it isn't going to fill up (because there is no water being supplied to the machine).

If its a straightforward washing machine then installing it is pretty simple and I cant imagine how anything that was done on installation could cause the machine to fill up more than a month later. (I would think an installation problem would likely result in a leak all over the floor).

To my simple laymans mind it sounds like its the machine at fault but hopefully someone with (much) more knowledge will be along soon   

It might be worth posting the make / model of the machine in case that information is useful to said knowledgeable person!

IvanOpinion

I think you may have got the manufacturers advice back to front.  If you turn the water supply off then of course it isn't going to fill.

MattMattMattUK

jjjaaaassss said:

I have a washer dryer bought from AO at the end of December so it’s still well within warranty. I also paid AO to install the machine, which they did with some effort. I know they were having issues with the installation but I don’t have details. It now fills with about 5-10cm of water when not in use and has been doing this for a few weeks. At first I thought it’s because I keep turning it on by mistake (it has a very sensitive on button, brush past and it’s on). AO told me to contact the manufacturer, who told me to turn off the water supply to the machine and let them know. If it still filled up, it would be a machine problem if it didn’t, it could be the way it’s plumbed in. After leaving the water off overnight the drum is empty, so looks like it’s not a machine fault. My question is, could AO be liable a get it mended if it was badly installed by their engineers? 

The reason they ask you to try off the water and see if it fills is because it allows hem to work out if the inflow valve is faulty or not. As when the water was turned off the drum did not fill that would indicate a problem with the inflow valve. If. The machine filled up when the water was turned off that indicates an issue with the outflow plumbing. The fault is not from the installation. Now the manufacturer will wither replace the valve or the machine. 

AO are not "liable" for a manufacturing fault, they are required to allow your consumer rights which include a replacement/repair/refund when appropriate and the choice of which is at their discretion, you also have a manufacturer warranty on top. However the manufacturer is able to help AO with your consumer rights by assisting with diagnostics and repairs. 

mikb

Could be a faulty inflow valve -- but could also be that the incoming water pressure is too low (there is a minimum water pressure needed to get the valve to open and close properly) or that some crud has managed to get in past the inlet filter and has slightly jammed the inlet valve so it can't close.

jjjaaaassss

This could be the problem. Having turned the water off, I can’t get it back on again. I’ll have to get a plumber in, sadly I’m not good at DIY repairs. Thanks.

photome

jjjaaaassss said:

This could be the problem. Having turned the water off, I can’t get it back on again. I’ll have to get a plumber in, sadly I’m not good at DIY repairs. Thanks.

Do you mean you can’t get the water back on again?  You shouldnt need a plumber for that . Guessing it’s just a lever valve, so a simple quarter turn.

if it’s the machine that won’t come on again it’s AO problem

post a pic of the tap/ valve you turned off for help

ps I am not a plumber

mikb

Depending on what kind of shutoff was installed, it could be a quarter turn one, or a tap style  that actually needs multiple turns. We had the latter here as the main incoming "stopcock", and it was already stiff anyway, and the genius that plumbed the place faced it toward the wall. Suffice to say, it could only be turned a quarter turn at a time, using a length of pipe over the handle, later, wouldn't achieve "100% open" pressure, and eventually got to the point where it turned off (to replace a tap washer) and wouldn't go back on at all.

lemondrops69

Could it be waste water syphoning back in? If the waste pipe isnt plumbed in correctly it is possible for this to happen, and they did have installation issues. A photo would be good

Ganga

Did they not mean turn the electric off to see if the fill valve was passing water on its own accord ,as stated turning the water off would prove nothing