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Power Direct.co.uk
EmmaPal
Posts: 3 Newbie
On 31st January we ordered almost £3000 worth of kitchen appliances from this company, I did a quick search at the time and it had a lot of good reviews (which according to people on trustpilot are fake and are flooded on there). We had a delivery expectation of 5-7 days but expected it to take longer due to the current pandemic so weren't too worried for the first couple of weeks. I then emailed twice to ask for a delivery date and got no response so I called them and got an automated message saying that their staff did not have access to calls but would respond within 48 hours to emails. I emailed again and again no response. I then googled them and saw that there are many people in our position, having paid a lot of money yet they have received no goods and have had no response. Their website is still advertising their January sale and still accepting orders and payment.
We are lucky, we paid via Debit Card with Lloyds Bank and today called them to find that they have had many claims in the last couple of weeks due to this company. They have refunded our payment in full and it will be in our account within 24 hours which is a massive relief. I just wanted to put the warning about the company on here as I did a search and came up with just one issue back in 2019.
We are lucky, we paid via Debit Card with Lloyds Bank and today called them to find that they have had many claims in the last couple of weeks due to this company. They have refunded our payment in full and it will be in our account within 24 hours which is a massive relief. I just wanted to put the warning about the company on here as I did a search and came up with just one issue back in 2019.
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Comments
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Just remember that the company can reject the chargeback and the money could be debited again (45 days to do so) but can take a lot longer for the bank to inform you.EmmaPal said:They have refunded our payment in full and it will be in our account within 24 hours which is a massive relief. I just wanted to put the warning about the company on here as I did a search and came up with just one issue back in 2019.Life in the slow lane1 -
Thanks, I'll keep an eye on that.born_again said:
Just remember that the company can reject the chargeback and the money could be debited again (45 days to do so) but can take a lot longer for the bank to inform you.EmmaPal said:They have refunded our payment in full and it will be in our account within 24 hours which is a massive relief. I just wanted to put the warning about the company on here as I did a search and came up with just one issue back in 2019.0
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