What authority or Ombudsman can I contact for in-game purchase refunds for companies not in the UK

geah95

Hello,
Unfortunately I took the decision to start playing a game created to cause addiction and open your wallet. That game is Star Trek Fleet Command created by Scopely.
During my playtime since November 2020 I made many in-game purchases and I have since asked for a refund for my in-game purchases made in February. I have been exchanging emails with them for over a week now but all I get is rejection, as they hide behind their terms and conditions that no-one reads.
Scopely are a (disgraceful) American company and I refuse to accept no as an answer. First they told me that I can't get a refund because the items have been used which actually they haven't, then they told me that I can't get a refund because they haven't been used. They absolutely refuse to escalate my enquiry to someone with the authority to dismiss terms and conditions and make a decision from their authority.

I want to know if there is an ombudsman or some sort of authority I can get involved to help get me a refund?
Thanks.

[Deleted User]

geah95 said:

Hello,
Unfortunately I took the decision to start playing a game created to cause addiction and open your wallet. That game is Star Trek Fleet Command created by Scopely.
During my playtime since November 2020 I made many in-game purchases and I have since asked for a refund for my in-game purchases made in February. I have been exchanging emails with them for over a week now but all I get is rejection, as they hide behind their terms and conditions that no-one reads.
Scopely are a (disgraceful) American company and I refuse to accept no as an answer. First they told me that I can't get a refund because the items have been used which actually they haven't, then they told me that I can't get a refund because they haven't been used. They absolutely refuse to escalate my enquiry to someone with the authority to dismiss terms and conditions and make a decision from their authority.

I want to know if there is an ombudsman or some sort of authority I can get involved to help get me a refund?
Thanks.

 Nobody. 

Digital items are generally not included in consumer protection rights unless they are faulty. 

 Changing your mind is simply tough luck. 

DCFC79

You would be bound by the rights in America, no UK ombudsman will be interested in this.
You going to have to just let it go and chalk it up to experience.

geah95

Once again, businesses have more rights than the people, what a mockery. Thank you for your input both of you.

MattMattMattUK

geah95 said:

Hello,
Unfortunately I took the decision to start playing a game created to cause addiction and open your wallet. That game is Star Trek Fleet Command created by Scopely.
During my playtime since November 2020 I made many in-game purchases and I have since asked for a refund for my in-game purchases made in February. I have been exchanging emails with them for over a week now but all I get is rejection, as they hide behind their terms and conditions that no-one reads.
Scopely are a (disgraceful) American company and I refuse to accept no as an answer. First they told me that I can't get a refund because the items have been used which actually they haven't, then they told me that I can't get a refund because they haven't been used. They absolutely refuse to escalate my enquiry to someone with the authority to dismiss terms and conditions and make a decision from their authority.

I want to know if there is an ombudsman or some sort of authority I can get involved to help get me a refund?
Thanks.

geah95 said:

Once again, businesses have more rights than the people, what a mockery. Thank you for your input both of you.

It is not about one side having more "rights" than the other, you chose to spend money on something, you later regretted your purchases, your regret does not entitle you to a refund.

jon81uk

Why do you think you are entitled to a refund?

Barny1979

Buyer's remorse, your key comment you didn't read the TCs

Hasbeen

geah95 said:

Hello,
Unfortunately I took the decision to start playing a game created to cause addiction and open your wallet. That game is Star Trek Fleet Command created by Scopely.
During my playtime since November 2020 I made many in-game purchases and I have since asked for a refund for my in-game purchases made in February. I have been exchanging emails with them for over a week now but all I get is rejection, as they hide behind their terms and conditions that no-one reads.
Scopely are a (disgraceful) American company and I refuse to accept no as an answer. First they told me that I can't get a refund because the items have been used which actually they haven't, then they told me that I can't get a refund because they haven't been used. They absolutely refuse to escalate my enquiry to someone with the authority to dismiss terms and conditions and make a decision from their authority.

I want to know if there is an ombudsman or some sort of authority I can get involved to help get me a refund?
Thanks.

You took the decision to spend your money on mindless games. "In your playtime"?  

Star Trek Fleet Command - Scopely

You bought the in-game purchases and now you want a refund.  Terms of Service - Scopely

There is no ombudsman or some sort of authority.

Buyers remorse. Sorry perhaps think next time you want to buy games from anywhere and read T&Cs

Thrugelmir

geah95 said:

Once again, businesses have more rights than the people, what a mockery. Thank you for your input both of you.

If you deal with overseas companies the risk is all yours.  In the US there are far less rights across the board. Still the Wild West in many regards.