Travel insurance

Val2000

Hi ,  Hope I can get a good answer to my problem.  I bought travel insurance for myself and my husband in February 2020 for the year.  Sadly this was a complete waste of money as our holidays were cancelled like everyone else’s.  Now I have had an email from LeisureGuard Travel thanking me for renewing this insurance and taking over £450 out of my account.  I have received no notifications from them at all.  Surely they can’t do this?  I have already sent two emails to their complaints department without a reply or acknowledgment.  I would really appreciate some positive advice.  

Not sure I am in the right section?

Thank you.
ValeriePatricia

[Deleted User]

Val2000 said:

Surely they can’t do this? 

They surely can if you signed up for annual renewal.  Check the terms of the agreement.

Also check your spam box.

[Deleted User]

You can email them and ask them nicely to refund it as you didn't get any auto renewal notifications