We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Switched to HSBC, but now saying I can't have their mobile app as I have Huawei mobile?!

Options
2»

Comments

  • born_again
    born_again Posts: 20,367 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Well as OP has not said which Huawei phone they have it's hard to say.
    But I have had HSBC running on a P20 Mate & a new (last year purchase) P30 Pro (new edition) which both have Google play store installed.

    Running HSBC app with no issues at all.
    Life in the slow lane
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    500 Posts Second Anniversary Name Dropper Photogenic
    edited 2 March 2021 at 12:21PM
    Yeah, as I said it's Google Play I've downloaded from (as with all my apps) through a link on the HSBC site and this is the only one I'm having any issue with.  The customer advisor had seemed baffled until another advisor got back to her to say it had become a recent issue with Hawei mobiles :neutral:

    They have opened a complaints investigation so will see how that eventually goes, but think I'll just keep my eye out for the next switch deal to jump to. If they can't seem to get the basics right, I can see why so many others complain about their service.

    No, you did not state this in your first post.

    Huawei is blacklisted in the west now, I would advise getting a new phone.
  • adamp87
    adamp87 Posts: 899 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    Yeah, as I said it's Google Play I've downloaded from (as with all my apps) through a link on the HSBC site and this is the only one I'm having any issue with.  The customer advisor had seemed baffled until another advisor got back to her to say it had become a recent issue with Hawei mobiles :neutral:

    They have opened a complaints investigation so will see how that eventually goes, but think I'll just keep my eye out for the next switch deal to jump to. If they can't seem to get the basics right, I can see why so many others complain about their service.

    Bar maybe £25 or so I’m not sure what you will get. Hate to be that person but arguably the onus is also on you to check if the app would run on your own phone before hand too.

    Huawei have been in the press heavily over the past 24 months about the issues with the Government & Google. 
  • Polly05
    Polly05 Posts: 379 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    I've got the app on my p30 pro.. 
  • born_again
    born_again Posts: 20,367 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    edited 29 June 2023 at 1:07AM
    Yeah, as I said it's Google Play I've downloaded from (as with all my apps) through a link on the HSBC site and this is the only one I'm having any issue with.  The customer advisor had seemed baffled until another advisor got back to her to say it had become a recent issue with Hawei mobiles :neutral:

    They have opened a complaints investigation so will see how that eventually goes, but think I'll just keep my eye out for the next switch deal to jump to. If they can't seem to get the basics right, I can see why so many others complain about their service.

    No, you did not state this in your first post.

    Huawei is blacklisted in the west now, I would advise getting a new phone.
    Since when?

    I Have no issues with Huawei at all.

    OP has never answer which phone they have as that make a massive difference to access to Google play. There are work rounds for the phones that do not, but would fully expect banking apps not to work.
    Life in the slow lane
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.