Switched to HSBC, but now saying I can't have their mobile app as I have Huawei mobile?!

born_again

Well as OP has not said which Huawei phone they have it's hard to say.
But I have had HSBC running on a P20 Mate & a new (last year purchase) P30 Pro (new edition) which both have Google play store installed.

Running HSBC app with no issues at all.

[Deleted User]

ha-melmahey said:

Yeah, as I said it's Google Play I've downloaded from (as with all my apps) through a link on the HSBC site and this is the only one I'm having any issue with.  The customer advisor had seemed baffled until another advisor got back to her to say it had become a recent issue with Hawei mobiles

They have opened a complaints investigation so will see how that eventually goes, but think I'll just keep my eye out for the next switch deal to jump to. If they can't seem to get the basics right, I can see why so many others complain about their service.

No, you did not state this in your first post.

Huawei is blacklisted in the west now, I would advise getting a new phone.

adamp87

ha-melmahey said:

Yeah, as I said it's Google Play I've downloaded from (as with all my apps) through a link on the HSBC site and this is the only one I'm having any issue with.  The customer advisor had seemed baffled until another advisor got back to her to say it had become a recent issue with Hawei mobiles

They have opened a complaints investigation so will see how that eventually goes, but think I'll just keep my eye out for the next switch deal to jump to. If they can't seem to get the basics right, I can see why so many others complain about their service.

Bar maybe £25 or so I’m not sure what you will get. Hate to be that person but arguably the onus is also on you to check if the app would run on your own phone before hand too.

Huawei have been in the press heavily over the past 24 months about the issues with the Government & Google. 

Polly05

I've got the app on my p30 pro.. 

born_again

[Deleted User] said:

ha-melmahey said:

Yeah, as I said it's Google Play I've downloaded from (as with all my apps) through a link on the HSBC site and this is the only one I'm having any issue with.  The customer advisor had seemed baffled until another advisor got back to her to say it had become a recent issue with Hawei mobiles

They have opened a complaints investigation so will see how that eventually goes, but think I'll just keep my eye out for the next switch deal to jump to. If they can't seem to get the basics right, I can see why so many others complain about their service.

No, you did not state this in your first post.

Huawei is blacklisted in the west now, I would advise getting a new phone.

Since when?

I Have no issues with Huawei at all.

OP has never answer which phone they have as that make a massive difference to access to Google play. There are work rounds for the phones that do not, but would fully expect banking apps not to work.