Newly installed EON Smart Meter not working

PickledDog

jbuchanangb said:

You mention a disability. Are you on the energy supplier's Priority Service Register? If so you may be able to persuade them to send a meter reader now and then. You also mention that somehow (with difficulty) you can read the gas meter. I suggest that, if you can, you read it once a month and inform the supplier of the reading. Perhaps after 3-4 months of regular readings from you, you might let them change the meter. Or you might prefer to continue with a meter operating dumbly, in that you can read it even if they can't.

Thanks for the reply. I’m on the Priority Register with EON and have been for several years. I’ve called them today and they are sending someone out end of next month to check the meter.

I’ve managed to obtain a reading today meter is still working from my end. The problem with meter location is it’s down a narrow path which is overgrown with shrubbery and when wet the path is lethal! Where the meter is, is often a mud bath of mud. I’ve been getting on at the landlord for 7 years to cut back shrubs and clean the path but their gardeners can only trim back the shrubs once every 4 months!

For 10 years as regular as clockwork a meter reader would read twice a year which was reassuring so I could get accurate bills.

Having previously worked for EON (a long time ago) I’m pretty on the ball over checking meter readings etc. which is why I realised there was an issue with their accurate read earlier this year as I knew I owed more than they claimed!