workaround sky protect?

niktheguru

sky q customers do get free service visits if not working, yes.
Your options are to threaten to cancel and get a free visit or to get an independent to come and look at your dish and lnb.
In what way didn't sky q work out for you? It has its niggles but i think its a great bit of kit. (and i was a long time sky+ user and most recently virgin tivo too)

Also, if out of contract you should be haggling to get your subscription down (unless you're thinking of actually leaving for now tv etc)

iniltous

I used to have Sky HD, ( when it was the current technology ) it was a ‘box’ I had paid for myself , and after a few years it began to be unreliable, I called Sky, they said new box £399 ( or something like that ) ‘OK , just cancel my subscription then’ , they said ‘no don’t do that’, then they said ‘refurb box £199’ , I said ‘cancel’ , they then said ‘maintenance visit £60 , fixing anything that needs fixing’ ( so why not offer this first ) I said , ‘I’m not prepared to pay anything to fix or replace equipment that is of no use whatsoever apart from watching Sky TV ‘ so if they didn’t somehow enable this to happen I’d just cancel Sky and take service from someone else , this wasn’t as confrontational as it sounds, all very amiable , eventually they offered new box and an engineering visit to fit it ( I was more than happy to simply receive a box in the post ) but the Sky tech duly arrived, fitted the new box, even went up a ladder and may have replaced the LNB but definitely did work on the dish, ( the box was the issue though , the dish was fine , the tech was just thorough) the ‘cost’ to me was a new 12 month minimum term , no increase in the monthly fee ....that was a few years ago , and I don’t currently have Sky, but I wasn’t even  a high value customer , no sport or movies, phone or broadband  , but I guess they don’t want to lose any customers.
I definitely wouldn’t consider ‘Sky Protect’ , which must be one of the biggest waste of money ever  (in my opinion) , you could always just get a second had box from a ‘seller’ and get Sky to match your viewing card to it over the phone 

Neil_Jones

iniltous said:

I definitely wouldn’t consider ‘Sky Protect’ , which must be one of the biggest waste of money ever  (in my opinion) , you could always just get a second had box from a ‘seller’ and get Sky to match your viewing card to it over the phone 

Don't need to speak to Sky for that, you can do it yourself:

https://www.sky.com/help/diagnostics/sky-viewing-card/sky-viewing-card