Success Story- NatWest refund

35 Posts

In 2019 i defaulted on my NatWest account due to overdraft charges from package bank account fees. My partner and I are now looking t to o get a mortgage so I’ve been cleaning up my credit file. I thought I would make a complaint to NatWest about the charges under a miss selling of package account complaint. The complaint was upheld by NatWest and I have a £800 refund and the default has been removed as it was a result of there miss sell. I never thought I would get this default off my file!!! So if anyone has struggled with bank charges please complain to your bank... if I can do it anyone can!
I am now complaining to lending stream for miss selling a pay day loan, I’m less optimistic about this one but it’s worth a shot right?
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He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.
-Harold Wilson
Congrats on getting the Natwest one removed. Package accounts were often pushed on people, and whilst the default occurred because the package fees caused the unauthorised OD, they have probably looked into whether they had made sure the package deal was suitable and found that no checks were done. Employees got bonuses or had sign-up targets, which meant this occurred a lot more than people think.
He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.
-Harold Wilson