Canceling Times Subscription

anicecupoftea

Hi there. I took out a Times online subscription which I now want to cancel, so I emailed them asking to do so. They say I must call to cancel which is obviously their way of trying to engage in conversation to make me stay. I do not like this tactic so do not want to (because of the principle really). Surely cancelling in writing is sufficient and binding?  If anyone knows would be interested to hear from you as they are insisting the only way to cancel is to give them a ring. Apologies if a) this question is in the wrong place and b) if it’s been asked before. 

Many thanks! 

Aylesbury_Duck

Email them to ask how you should cancel if you have hearing loss.

Carrot007

Aylesbury_Duck said:

Email them to ask how you should cancel if you have hearing loss.

Still using the phone assumendly. Having worked in a call center in the past you get calls from a third party who gets and relays to the hearing loss/deaf person via some sort of text device. Probably still exists, certainly not efficient! They will hate it but if that's what they want...

Aylesbury_Duck

Carrot007 said:

Aylesbury_Duck said:

Email them to ask how you should cancel if you have hearing loss.

Still using the phone assumendly. Having worked in a call center in the past you get calls from a third party who gets and relays to the hearing loss/deaf person via some sort of text device. Probably still exists, certainly not efficient! They will hate it but if that's what they want...

Indeed. Their process is unnecessarily discriminatory and shouldn't involve someone with a hearing difficulty or a serious speech difficulty having to jump through hoops to cancel their subscription.

Carrot007

Aylesbury_Duck said:

Carrot007 said:

Aylesbury_Duck said:

Email them to ask how you should cancel if you have hearing loss.

Still using the phone assumendly. Having worked in a call center in the past you get calls from a third party who gets and relays to the hearing loss/deaf person via some sort of text device. Probably still exists, certainly not efficient! They will hate it but if that's what they want...

Indeed. Their process is unnecessarily discriminatory and shouldn't involve someone with a hearing difficulty or a serious speech difficulty having to jump through hoops to cancel their subscription.

Seems sad so many comapnies still do this these days.

They will get people subscribing once and never again even if they wanted to.

Maybe they would make a lot more with an easily cancelable monthly subscription that can easily come and go (like netflix).

Aylesbury_Duck

It's The Times.  I don't expect any different.  It and the Telegraph used to be really good newspapers, now they're just government propaganda rags and home to a load of right-wing crank columnists.  They're dying, and their online model is desperation.

born_again

Guessing this is taken via a debit/credit card & not a DD.
Ring bank and cancel with them. Stops them from taking the funds. As you have already cancelled in writing, they would be hard pressed to get anything via the courts.

Or simply ring them, give your details, say cancel and hang up. End of the day the power to end a call is in your hands.