Chargeback possible?

eskbanker

born_again said:

Get a lot of these. Never quite get the reasoning of calling you bank over such a small amount, which should be resolved with the retailer.

Putting to one side the trivial amount of money involved here, I was under the impression that institutions will only accept chargeback cases if the complainant demonstrates that they've unsuccessfully attempted to resolve the matter with the retailer first (unlike with s75, where the joint legal liability precludes that being needed)?

The MSE guide states "You can only start a chargeback claim when you've exhausted all other avenues with the retailer", is that inaccurate?

pbartlett

Yes you have to be careful. If you buy something in your name using your card, the receipt is in your name, the guarantee is in your name, etc etc you are then allowed to then gift it to eg your daughter without losing S75 rights.

On the other hand, if say you bought a car for your daughter, the registration doc was in her name, the receipt in her name, it was obviously bought for her use not yours, then you wouldn't be covered.

eskbanker

pbartlett said:

Yes you have to be careful. If you buy something in your name using your card, the receipt is in your name, the guarantee is in your name, etc etc you are then allowed to then gift it to eg your daughter without losing S75 rights.

On the other hand, if say you bought a car for your daughter, the registration doc was in her name, the receipt in her name, it was obviously bought for her use not yours, then you wouldn't be covered.

Right answer, wrong thread!

binao

pbartlett said:

Yes you have to be careful. If you buy something in your name using your card, the receipt is in your name, the guarantee is in your name, etc etc you are then allowed to then gift it to eg your daughter without losing S75 rights.

On the other hand, if say you bought a car for your daughter, the registration doc was in her name, the receipt in her name, it was obviously bought for her use not yours, then you wouldn't be covered.

OPs  thread is re. takeaway and Uber, not "meals on wheels".   

pbartlett

Sorry about that!

WelshGlyndwr

the amount isnt trivial. It's worth going through the effort to tell UBER. This is not acceptable!

MattMattMattUK

WelshGlyndwr said:

the amount isnt trivial. 

You have said yourself that the net amount you are down is £10.41.

WelshGlyndwr said:

It's worth going through the effort to tell UBER.

You reported it, they gave you some money back, those few minutes might have been worth it, the potential hours you would have to waste over a Chargeback claim would not be worth it.

WelshGlyndwr said:

This is not acceptable!

Maybe, maybe not you have not posted images of the food or told us why you think it is "unfit for human consumption", it might be totally acceptable.

Chalk it up to experience, do not order via Uber Eats again and do not order from the specific food retailer again if it offends you so much.

northwalesd

MattMattMattUK said:

Chalk it up to experience

Exactly this - last time we had a late, cold, quite inedible meal delivered by Just Eat, I didn't go on forums to moan and see how I could get my money back, I just vowed never to orderr from that particular establishment again.

DjangoUnchained

for the sake of £12, i would complain politely to the restaurant, explaining why you were dissapointed and upset. If they are a decent place they will refund you and/or may send you a complimentrary meal. (thats what i would do if i ran a takeaway)

born_again

eskbanker said:

The MSE guide states "You can only start a chargeback claim when you've exhausted all other avenues with the retailer", is that inaccurate?

No, its right
They do have to try to resolve the issue. It can be a simple tick box on starting a chargeback if no paperwork required, but if rejected then proof would be needed to take further.