Hen activity

kirstyl13

I'm wondering if I can get any advise as I'm not sure where else to ask.

I booked a weekend away for a Hen Do that was due to take part last May.. obviously that didn't happen, so at the time we moved the date to the weekend of May 18th 2021. 

As it stands the Hen Do can't actually legally go ahead because at that time we aren't allowed to share accommodation because there will be more than 6, and from different households. 
The wedding as it stands has also now been cancelled so we are trying to cancel said activity, but obviously given them the reason that the Hen can't go ahead.

They're basically refusing to give anything back and the only option  theyre giving is to change the date again. Is this right and therefore not worth us arguing anymore?

Westin

kirstyl13 said:

I'm wondering if I can get any advise as I'm not sure where else to ask.

I booked a weekend away for a Hen Do that was due to take part last May.. obviously that didn't happen, so at the time we moved the date to the weekend of May 18th 2021. 

As it stands the Hen Do can't actually legally go ahead because at that time we aren't allowed to share accommodation because there will be more than 6, and from different households. 
The wedding as it stands has also now been cancelled so we are trying to cancel said activity, but obviously given them the reason that the Hen can't go ahead.

They're basically refusing to give anything back and the only option  theyre giving is to change the date again. Is this right and therefore not worth us arguing anymore?

I suspect you or one of the party booked a house/accommodation.  The owner will have rented as "whole" and not therefore concerned about the individuals staying in the house. You can't all go under the government guidance but one household could. If the accommodation is still available (for 1 person or 6) then I can't see any right to a refund based on the different households argument.   I think you best bet would be polite dialogue with the owner to seek either a refund if say he/she can re-let, or to accept the offer of a date change.

kirstyl13

The accommodation is another matter, its through Hoseasons so will deal with that nearer the time.

It's more the activity we're worried about at the moment. They're point blank refusing any refund at all. 

[Deleted User]

What's the activity? Who is providing it?

ceh209

Whilst I sympathise, if the activity can go ahead, then from the business' point of view, why should they refund?

[Deleted User]

Depends on what the activity is and what the terms on booking were.  If the said ‘activity’ can still go ahead with one or two people then no you probably wouldn’t be entitled to a refund.    If the activity Centre is closed then different story but bottom line is, if you choose to cancel the booking because of numbers alone, you need to consider the offer to rebook for a future date. 

kirstyl13

It's an outdoor group activity type thing. 5 or 6 different activities. I think its one we'll have have suck up. 

It's frustrating because we can't go away and stay because of numbers and different households etc so will end up losing the £400 odd from the activity. It's not somewhere close enough to travel for the day.

eskbanker

kirstyl13 said:

The wedding as it stands has also now been cancelled so we are trying to cancel said activity, but obviously given them the reason that the Hen can't go ahead.

They're basically refusing to give anything back and the only option  theyre giving is to change the date again. Is this right and therefore not worth us arguing anymore?

kirstyl13 said:

It's an outdoor group activity type thing. 5 or 6 different activities. I think its one we'll have have suck up. 

It's frustrating because we can't go away and stay because of numbers and different households etc so will end up losing the £400 odd from the activity. It's not somewhere close enough to travel for the day.

Best not to think of the activity as being related to the wedding or hen do in any way when dealing with the supplier - it's of no interest or relevance to them whether you can stay nearby or if the original reason for the booking no longer applies.  The only issue to establish is whether or not the activity would actually be available to you, as the cancellation terms in the contract will differ between you cancelling and them doing so.

Thrugelmir

Accept the switch of date. While the wedding has been cancelled. Might as well enjoy the company of each other later in the year. Whatever happens. Everyone would no doubt welcome some fun in their lives. 

kimwp

Pretty nice of them to offer to rearrange actually, they're losing out on income by doing this.