Solicitor is absolutely useless

tsolrm

I plan on complaining but what are the chances I would get some money back? Happy to take this all the way to legal ombudsman. The final icing on the cake was a completion statement (which I had to chase 3 times and was sent to me one day before completion so barely gave me any time to transfer the money) had an incorrect amount on it and various other errors.

I cannot believe that solicitors can be so incompetent and charge so much for the service!

Thrugelmir

Hopefully you've got substantive grounds for complaint. Constantly calling isn't going to help anyone as simply consumes valuable time. That needs to be paid for. The solicitor will a log of all interactions and the actual amount of time spent. . 

davidmcn

It would help if you gave us some clues about the problems. It is pretty normal (and unavoidable) for completion statements not to be finalised under shortly before completion.

tsolrm

davidmcn said:

It would help if you gave us some clues about the problems. It is pretty normal (and unavoidable) for completion statements not to be finalised under shortly before completion.

Right so what happens if I pay the wrong amount before completion because I got sent an incorrect statement? Does the completion still happen? Or does it get delayed because the vendor is missing money? What do you mean by 'finalised'?

tsolrm

Thrugelmir said:

Hopefully you've got substantive grounds for complaint. Constantly calling isn't going to help anyone as simply consumes valuable time. That needs to be paid for. The solicitor will a log of all interactions and the actual amount of time spent. . 

 Well let's see. I send an email with 4 questions, get a reply to 1 question. Then I have to re-send the same email with the unanswered questions. Rinse and repeat for 6 weeks. Do they charge per question?

steampowered

tsolrm said:

Right so what happens if I pay the wrong amount before completion because I got sent an incorrect statement? Does the completion still happen? Or does it get delayed because the vendor is missing money? What do you mean by 'finalised'?

How long in advance did you know the date of completion?

If you are selling the mortgage redemption statement will change from day to day, to give just one example. 

annetheman

There are a lot of "complaint about my solicitor" threads on this board. Poor solicitors! I've not seen anybody come back post-complaint and recompense with a detailed outcome. 

Please come back and let us know how it all went?

Tiglet2

You are prepared to take this all the way to the Legal Ombudsman because it took your solicitor 6 weeks to answer 4 questions?  If you are on a fixed fee then they won't be charging per question.  

tsolrm

Tiglet2 said:

You are prepared to take this all the way to the Legal Ombudsman because it took your seller's solicitor 6 weeks to answer 4 questions?  If you are on a fixed fee then they won't be charging per question.  

No I just gave 1 example of an interraction with this solicitor. Of which there were many. I am prepared to take it legal ombudsman because when I pay for a legal service I expect competence and professionalism. If I have to double check everything and correct their errors and chase them on every single issue - I am getting neither. I wouldn't have to send multiple emails if I was informed properly and had my questions answered in the first place.

Peppermint90

annetheman said:

There are a lot of "complaint about my solicitor" threads on this board. Poor solicitors! I've not seen anybody come back post-complaint and recompense with a detailed outcome. 

Please come back and let us know how it all went?

I know right! All these posts makes me appreciate my solicitor so so much, I must have the best solicitor ever!! He is so responsive no matter what time I message, call or whatsapp him, and  gets things done on time! 

[Deleted User]

tsolrm said:

I plan on complaining but what are the chances I would get some money back? Happy to take this all the way to legal ombudsman. The final icing on the cake was a completion statement (which I had to chase 3 times and was sent to me one day before completion so barely gave me any time to transfer the money) had an incorrect amount on it and various other errors.

I cannot believe that solicitors can be so incompetent and charge so much for the service!

I give you a 69% chance