marshall ward - wii play - never ever buy of them again!!!

wileecoyote_2

Never ever buy anything from them...

My story:
Ordered wii play from them on 23 nov. they send me confirmation with the exact date of delivery which is 2 weeks as they stated on the website. Today a received a letter saying that there is a small delay in my order supposed to be with me on 11.04.08 !!!!!!!! how good is that? bear in mind today was exactly the date of delivery they stated in my confirmation. Anyway no wii play , they took money, and strange thing is i ordered on 23rd and letter has being printed 26 nov and o got it today (7th dec - delivery date) so simple: they knew they aint got it, fooled people, took money... worst worst case i have ever come across... never being done that bad... cant leave it like this any ideas?

lab-lover

Exact same thing has happened to me, the fact they have took money from my account has made me madder than not getting the remote! this is my first and last order with them, havent phoned to cancel yet but will do.

Hizz

You'll get used to this when buying games off Tesco Jersey. Very mad with them too!

Dsgwagen

Got same letter today,will cancel when i can.

super_dad

dont know why you're so angry to be honest. same happened to me. they apologised and arranged a refund. we all know there are shortages.... i dont see the problem.

kittynortheast

Had same bother with Tesco online, waited weeks and weeks for a game which my son had saved up for, to be then told that the reason I had not got it was because there was a delay on the release!! Cancelled the order (in a bit of a strop) and got it from my local woolies for about the same price!

Butlers1982

If you read their T&C's, they dont guarantee the delivery of the item and the date is only approx.
With regards to what can you do? cancel it and buy it from somewhere else.

toniq

wileecoyote wrote: »

Never ever buy anything from them...

My story:
Ordered wii play from them on 23 nov. they send me confirmation with the exact date of delivery which is 2 weeks as they stated on the website. Today a received a letter saying that there is a small delay in my order supposed to be with me on 11.04.08 !!!!!!!! how good is that? bear in mind today was exactly the date of delivery they stated in my confirmation. Anyway no wii play , they took money, and strange thing is i ordered on 23rd and letter has being printed 26 nov and o got it today (7th dec - delivery date) so simple: they knew they aint got it, fooled people, took money... worst worst case i have ever come across... never being done that bad... cant leave it like this any ideas?

write to head office and complain, of course you realised anything could happen with a national shoertage, but theyll take days to get your refund and in that time you would probably miss out on a real deal on play, express how let down you have been and they need to state clearly if items are out of stock, and a delivery in april is not on.
good luck and i really hope you get a wii play in time for xmas.

rightz

Play have this problem every year - on loads of different products. I just wish they could get their stock control system right. I wouldn't mind them telling me straight away that they have sold too many but months later when you've passed on opportunities to get whatever elsewhere. Very annoying.

Alas - nothing you can do!

Marks

I just baught a tshirt from them and it came next day !

so i wouldnt say never use them again

i would recomend using the site

biglugs

I don't know why you are so surprised - this is what catalogue companies do to get new business in. They offer items which no-one else has and clean up.
Then once they have a few thousand new customers they shaft them with the - delayed stock - email.
You get annoyed but their Marketing Director gets her Xmas bonus for adding thousands of new customers.