Company won’t honour their product guarantee

jmisutka

Hi,

Could anyone advice what are my options regarding the company based in EU that would not honour their 5 year guarantee on a faulty product, please. The website has the UK domain but the company’s address is in Austria. The purchase was made online in 2017 and the company ignores any communication attempt.

pmduk

The UK domain is a red herring. You'll need to explore your legal options in Austria. I don't believe we can resort to the EU Consumer Centre any longer, 

jmisutka

I just found out they have customer service address in London. Not sure if there is any difference though. 

MattMattMattUK

jmisutka said:

I just found out they have customer service address in London. Not sure if there is any difference though. 

It makes no difference, if the legal entity is Austrian and you purchased from them then your legal rights are Austrian consumer rights, not UK consumer rights. 

pinkshoes

Which company is it?

jmisutka

It’s myrobotcentre.co.uk

davidmcn

jmisutka said:

It’s myrobotcentre.co.uk

Or even
https://www.myrobotcenter.co.uk

sheramber

have you tried phoning
https://www.myrobotcenter.co.uk/en_gb/contact
https://www.myrobotcenter.co.uk/en_gb/general-terms-and-conditions 

Section 15: Place of jurisdiction and applicable law

15.1: The legal places of jurisdiction are valid. Therefore, the competent court is that of the administrative district of the consumer’s home, usual place of residence or place of employment.

15.2: These Terms and Conditions and the contracts entered into under these Terms and Conditions are subject to Austrian material law. The UN Convention on Contracts for the International Sale of Goods is excluded.

  

jmisutka

I have, no ones is answering. 

JJ_Egan

 

myRobotcenter.co.uk is a site operated by myRobotcenter United Kingdom. 

We are registered in Feldkirch Austria under company number 292455g and with our office at:

       myRobotcenter United Kingdom

       Am Garnmarkt / Dorner Areal
       Hauptstrasse 25
       6840 Götzis, Austria

 

Our main trading address is:

myRobotcenter United Kingdom

myRobotcenter GmbH

arthurfowler

I am not sure if this is still relevant, but around 5 years ago I filed a claim against a German retailer who would not refund (.co.uk domain). The advice I was given back then was that if the company are advertising to the UK, but based in Germany, then your UK rights are the same. I am not sure if anything has changed since then. However I filed a claim with Barclaycard based on this (even though it was via Amazon Pay) and was refunded. I am not sure if anything has happened since 2015 and Consumer Rights Act to change this. 

Irrespective of this, did you pay via credit card? Apparently you should still be protected if so:

https://www.choose.co.uk/news/section-75-applies-abroad-new-rules.html#:~:text=Section 75 applies to purchases abroad, rules House of Lords,-©iStock.com&text=Section 75 offers protection to,is damaged or not delivered.