No Tesco Bank credit card protection against online scam

gwapenut

But the OP did not consent to buying crypto. It's fraud committed on the OP, someone promising one good/service and purchasing another.
I'd have thought the CC company should be liable.

2021BJ

gwapenut said:

But the OP did not consent to buying crypto. It's fraud committed on the OP, someone promising one good/service and purchasing another.
I'd have thought the CC company should be liable.

Sounds a lot like the third party payment processor issue here.

OP paid CEX to send money (as crypto) to scammer.  Scammer then failing to provide the service would be outside the card providers remit as funds have been transferred as requested.  No different to making a PayPal payment.

OP did get billed by CEX, how this was done is unclear as the site isn't in English.  Seems like they must provide some sort of quasi-payment processing system as usually buying crypto via an exchange (which on the face of it this appears to be) is a lot more involved.  I'm not saying the OP shouldn't still pursue this, just pointing out that I think it is clear what Tesco's angle is and I don't exactly blame them for taking this stance.

pbartlett

Yes the info in the last few posts makes Tesco's stance clearer. I suspect the OP will be disappointed.

born_again

gwapenut said:

But the OP did not consent to buying crypto. It's fraud committed on the OP, someone promising one good/service and purchasing another.
I'd have thought the CC company should be liable.

Fraud as far as any bank/CC provider is concerned where card details are used. Is when a unknown 3rd party has used the card details.
Not when the customer has entered the, themselves.
The only option there is a dispute. So in this case non receipt of goods. As 2021BJ said. They have provided the service to move the money so could easily dispute on that ground.

Sadly OP has been duped and in many cases they have to take the hit as there is no way to get the money back.

Why would the CC be liable? They had no part in the transaction.