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Company or credit card?

Can anyone please tell me who has the ultimate responsibility when you pay by credit card , the retailer or credit card company. Thank you

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  • You do.    
  • born_again
    born_again Posts: 21,725 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    Can anyone please tell me who has the ultimate responsibility when you pay by credit card , the retailer or credit card company. Thank you
    Strange question.
    As you buy the item, and the credit co pay the funds to the retailer. As above. You are responsible for settling the debt.

    Or have we misunderstood the question & you are talking about rights if something goes wrong?
    Life in the slow lane
  • S75 makes it clear the seller and card provider are jointly liable in cases where S75 applies.
    Retailer should always be first port of call, then card provider who will expect you (even if the act makes them jointly liable) to try and resolve the issue with the retailer first, they are more likely to be able to fix the problem e.g. replacement goods or a repair or whatever, before card provider would willingly give you a refund from their own funds. 
  • Sandtree
    Sandtree Posts: 10,628 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    Can anyone please tell me who has the ultimate responsibility when you pay by credit card , the retailer or credit card company. 
    Responsibility for what?

    Making sure the retailer is paid? You
    That the goods are serviceable quality? Merchant and CC Issuer if within the scope of S75
    That you don't get robbed on your way home? You
    That the bill is paid on time? You
    That little Timmy likes their present? You
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