24/7 home rescue

Georgeb1971

I foolishly took out a plan with 24/7 home rescue on 12 February for boiler cover on my 8 year old boiler.  The service guy visited today to carry out the service - he was literally in the house less than 5 mins - opened boiler, called me upstairs to say this bit of black dust means it's leaking carbon and needs a new part and he can't service until it's done.  He said they would be in touch and off he went.  Seemed very strange and now after looking at reviews if this company I suspect this is a regular occurrence.  Surely it takes longer than 5 mins to check the boiler?? I'm now waiting a call expecting them to say I need to pay at least £95 for the repair as there is a £95 excess in the plan.  Where would I stand if I said I wanted to cancel the plan?? It's within 14 days still...
I would then get it checked by an independent heating engineer...
Thank you

Aylesbury_Duck

Georgeb1971 said:

I foolishly took out a plan with 24/7 home rescue on 12 February for boiler cover on my 8 year old boiler.  The service guy visited today to carry out the service - he was literally in the house less than 5 mins - opened boiler, called me upstairs to say this bit of black dust means it's leaking carbon and needs a new part and he can't service until it's done.  He said they would be in touch and off he went.  Seemed very strange and now after looking at reviews if this company I suspect this is a regular occurrence.  Surely it takes longer than 5 mins to check the boiler?? I'm now waiting a call expecting them to say I need to pay at least £95 for the repair as there is a £95 excess in the plan.  Where would I stand if I said I wanted to cancel the plan?? It's within 14 days still...
I would then get it checked by an independent heating engineer...
Thank you

This is why I stopped using cover with an annual service, because the annual service is barely worth that name.  For some of these companies, the "service" is analogous to taking your car to a garage, they hook a laptop up, stick a probe in the exhaust and tell you it's in tolerance and now serviced.  I have the very basic cover of about £5 a month for any occasion when my trusted gas man is away, and he comes and does a proper strip-down service annually for £70-80.

I'm afraid your cooling-off period ended before the 14 days because they started the service in that period with your consent.  Had you cancelled within 14 days of payment and they hadn't come out, that would have been permitted.

Georgeb1971

AHH right... Guess I'll be charged at least the excess then.  Think I'll just have to pay it and treat it as lesson learnt