Getting refunds for Travelodge Saver Rooms

MKPhilMKPhil Forumite
4 Posts
Fourth Anniversary
MoneySaving Newbie
Has anyone had any joy getting refunds after cancelling Travelodge Saver Rooms due to COVID-19?
We initially booked in February 2020 to go in March 2020, then moved it to September 2020 then moved it again to March 2021.  Now we don't want to go at all but their Ts&Cs say "Not Refundable" - we don't want to move it to another date as we'd either have to pay more, or, if the cost is less, won't get back the difference we've already paid.  The cost is around £50 so we couldn't use Section 75.

Replies

  • Caz3121Caz3121 Forumite
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    Part of the Furniture 10,000 Posts Name Dropper
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    MKPhil said:
    Now we don't want to go at all but their Ts&Cs say "Not Refundable" - we don't want to move it to another date as we'd either have to pay more, or, if the cost is less, won't get back the difference we've already paid.
    can you not find a date in the future that is the same price so you don't pay more?
    refund should be offered if hotel is closed however if open, saver rates are non-refundable

  • mattyprice4004mattyprice4004 Forumite
    6.8K Posts
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    Unfortunately by choosing not to travel you're liable for your own loss - if they’re offering alternative dates and you don’t want to go that’s not their decision. 
    I’m sure you can find another break where the cost is very similar. :) 
  • UpsidedownandaroundUpsidedownandaround Forumite
    269 Posts
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    If you booked non-refundable that is exactly what it is and you are only entitled to a refund if the hotel was closed.
    Travelodge are doing more than they needed to by offering you the option of moving dates.
    Travelodge offers other more expensive refundable rates if that is what you want.

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