Poorly fitted bathroom

Hjb82

Got a new bathroom and downstairs toilet fitted on the 2nd of Feb, took till the Sunday to complete, then discovered the shower leaked the guy came back out on the Monday night to look at it, he replaced the cup as had moved, but was still leaking,  he  said he'd come back but then we had the snow so couldn't come out, then after this he kept saying he'd be out tomorrow, in the end these guys were sacked and we were told we'd have someone else come out, so this is 3 weeks later, and we have discovered that the shower tray wasn't fitted high enough the pipes were fitted the wrong way round for the shower, which we had only used once, the toilet wasn't fitted right but worst if all the downstairs toilet hadn't been connected so everytime we flushed there was raw sewage lying under the floor along with the water from the sink, we only becan to notice due to the smell, it's been horrendous, we have had do call dyno-rod out to clean everything. so my question is could we ask for our money back or some of it. we paid before we found all these issues, the leak we were told was the cup from the shower not being sealed we had no clue about all this! 

Aylesbury_Duck

Get back to the company with a detailed list of problems and insist they put them right.  Surely you want the problems fixed rather than money back?  Once the faults are fixed, then you can discuss your costs arising from the problems, but I'd leave that for now.  The priority is to fix the leaks and connection problems.

justworriedabit

It will be easier IMO to get the problem resolved rather than money back. 
Are you able to expand on what you mean by shower not fitted high enough? Was there a specialisation re heights?