Ebay Account Suspended

Cptralls

Hi All,

My Ebay account was suspended due to a fee not being paid. However, I spoke to three Managers on this fee who all agreed to wipe it as it had been charged incorrectly. However, the fee remains and the account is suspended. When I contact Ebay they now advise that the fee must be paid and hang up on me. Is there a way to resolve this issue?

Thanks in advance. 

soolin

Cptralls said:

Hi All,

My Ebay account was suspended due to a fee not being paid. However, I spoke to three Managers on this fee who all agreed to wipe it as it had been charged incorrectly. However, the fee remains and the account is suspended. When I contact Ebay they now advise that the fee must be paid and hang up on me. Is there a way to resolve this issue?

Thanks in advance. 

I suspect the only way to resolve this is to pay the fees, CS reps often tell you daft things to get you off the phone , they may not have had the authority to remove fees.

I would also suggest you do it sooner rather than later, there is a chance if it is left too long that they will make the closure permanent. 

Incidentally , in what way where the fees wrong, can we help on here ? 

Cptralls

soolin said:

Cptralls said:

Hi All,

My Ebay account was suspended due to a fee not being paid. However, I spoke to three Managers on this fee who all agreed to wipe it as it had been charged incorrectly. However, the fee remains and the account is suspended. When I contact Ebay they now advise that the fee must be paid and hang up on me. Is there a way to resolve this issue?

Thanks in advance. 

I suspect the only way to resolve this is to pay the fees, CS reps often tell you daft things to get you off the phone , they may not have had the authority to remove fees.

I would also suggest you do it sooner rather than later, there is a chance if it is left too long that they will make the closure permanent. 

Incidentally , in what way where the fees wrong, can we help on here ? 

It was a listing fee error. 

theonlywayisup

Cptralls said:

soolin said:

Cptralls said:

Hi All,

My Ebay account was suspended due to a fee not being paid. However, I spoke to three Managers on this fee who all agreed to wipe it as it had been charged incorrectly. However, the fee remains and the account is suspended. When I contact Ebay they now advise that the fee must be paid and hang up on me. Is there a way to resolve this issue?

Thanks in advance. 

I suspect the only way to resolve this is to pay the fees, CS reps often tell you daft things to get you off the phone , they may not have had the authority to remove fees.

I would also suggest you do it sooner rather than later, there is a chance if it is left too long that they will make the closure permanent. 

Incidentally , in what way where the fees wrong, can we help on here ? 

It was a listing fee error. 

For 1 item?  How much was it?  Seriously easier to pay than fight, particularly in these times. 

soolin

Cptralls said:

soolin said:

Cptralls said:

Hi All,

My Ebay account was suspended due to a fee not being paid. However, I spoke to three Managers on this fee who all agreed to wipe it as it had been charged incorrectly. However, the fee remains and the account is suspended. When I contact Ebay they now advise that the fee must be paid and hang up on me. Is there a way to resolve this issue?

Thanks in advance. 

I suspect the only way to resolve this is to pay the fees, CS reps often tell you daft things to get you off the phone , they may not have had the authority to remove fees.

I would also suggest you do it sooner rather than later, there is a chance if it is left too long that they will make the closure permanent. 

Incidentally , in what way where the fees wrong, can we help on here ? 

It was a listing fee error. 

What do you mean by listing fee error? Exactly how much are you talking about ?

Cptralls

It's only £2.99 but the fact that Ebay said they would resolve the issue annoys me a little. 

theonlywayisup

Cptralls said:

It's only £2.99 but the fact that Ebay said they would resolve the issue annoys me a little. 

Seriously?  How much was your time valued at when speaking to three managers?  £1 a time?

Don't pay.  Or pay.  

But don't moan.