Neon reef - android/apple app

Dagsyrugg

Hi

Has anyone been having any issues with their app[s]?

All was working fine, all sections working, etc etc but now gone "backwards" and behaving like it was when I first switched to them - i.e. awaiting switching day with negative dates

Have tried clearing data/cache, uninstalling/reinstalling, tried on apple/android and different phones/tablets. I also reported via the help@neonreef email, and got a reply the next day to say there were no issues their side

Quite frustrating as the app was more useful and informative than the web portal

Thanks in advance

Shedman

Apple app working fine here.  Switch timeline pictogram looks fine on my account..certainly not negative dates.

Mouldymeat3

App working fine on Android 6.

Dagsyrugg

Thanks for the feedback, I appreciate that.

I'll get back to them again to try and get to the bottom of it

dazzh

Hi,
I've got the same problem on my iphone(Software Version 14.4). Tried deleting and reinstalling the app but it just shows the switching timeline.
I just used the web login to update my meter readings. App was handy but it's not a big issue.