When do my consumer rights start

Cheryl428

Hi 

We ordered a shed in August which was delivered in November. We have had a problem with the doors , they have been out and plained the doors in December but the problem reoccured within a week or two. 

When does the 6 month right to reject start? The date of order and deposit, payment of the balance or installation?

Thanks all

neilmcl

Cheryl428 said:

Hi 

We ordered a shed in August which was delivered in November. We have had a problem with the doors , they have been out and plained the doors in December but the problem reoccured within a week or two. 

When does the 6 month right to reject start? The date of order and deposit, payment of the balance or installation?

Thanks all

Your consumer rights start from the day the goods were delivered. Also, there's no such thing as a 6 month right to reject, you have a 30 day short term right to reject. Six months is just the time period where if the goods are fault then the assumption is they were faulty on the day they were delivered, after this period then the onus would be on the buyer to prove this is the case.

Sandtree

However if they have already repaired it and that has failed then you do have a final right of rejection which isnt time bound.

neilmcl

What exactly is the problem? The fact that they've been out to plane the doors would suggest that doors didn't quite fit, possibly sticking in the frame perhaps. This isn't that unusual as wood is a natural product that will contract and expand throughout the seasons and something that should be expected, I wouldn't necessarily call that a fault.

George_Michael

I would say that the fault reoccurring "within a week or two" of having the doors planed could well be a good indication that totally unseasoned or untreated wood was used, something that isn't really suitable for many outdoor uses.