Consumer Rights - Faulty Product caused damage

hP2J68i

I recently purchased a monitor mount for my desk from a seller on Amazon, this product worked flawlessly for about 2 weeks before suddenly malfunctioning today, dropping down onto my desk and actually damaging one of my monitors which is now unusable. 

I have spoken to a customer service rep from amazon and he stated that I would be given a refund for the product if I return it, but I cannot a refund for the broken monitor (which I understand as it was purchased from a Currys PC World store about 4 years ago). The problem is, I need this monitor for work and believe I should  not have to purchase a new one out of my own pocket when someone else's product has caused the damage, surely the seller of the faulty product should be held accountable for the damaged inflicted on something of mine?

I believe I should be entitled to some sort of compensation from the Amazon seller for my monitor but wanted to find out exactly what I can do in this scenario before I contact them directly.

Any ideas or guidance would be much appreciated!! 

lindos90

I'm not sure if my example will help, but we bought a new integrated oven. It burnt the draw fronts to either side of it. The company sent an engineer out who assessed and said the oven was faulty and was overheating. We struggled to get a refund as we were batted between the manufacturer and the retailer. In the end we made a claim through our credit card company (A section 75 rings a bell) , for the cost of the oven and the cost of replacing the damaged drawer fronts.
The onus was on us to demonstrate some kind of evidence that that oven had been fitted correctly, and that the fault of the oven had been the cause of the damage.
So, did you buy with a credit card, and are you able to show that you fitted the monitor mount correctly?
Take photos, and record who you spoke to and when.
I'm sure you will get further, more qualified help tan myself, but I happened to be here posting my own query, and noticed yours so thought I would try and suggest some help.

Aylesbury_Duck

What's a four year old monitor of that model worth today?  £25 or something similar, perhaps?  That's what you're entitled to, so I'd be looking on ebay to get an idea of prices.  Then speak to the seller. 

JJ_Egan

Work so this is a business to business purchase .

Zinger549

Could just be WFH like a lot of people at the moment. Lots of people will have bought monitors/stands during the lockdown.

Sandtree

If you were able to claim for the losses then you would be covered for the value of buying a 4 year old monitor not a brand new one.

The CRA does acknowledge the ability to claim for additional damages however I don't know how this acknowledgement rather than baking it into the legislation stands against T&Cs which exclude consequential damages... in my own case John Lewis argued that consumables (food) was not supposed to be covered by the point rather than saying their terms of sales exclude it.

Unless it was a professional calibrated monitor then you may find the hassle of fighting it is more than what the item is worth secondhand

hP2J68i

I appreciate the responses! 
The monitor is still worth £80 brand new, the same as when I purchased it, and I have now spoken to the seller who is willing to resolve the issue as this problem is a first for them. I am in the process of returning the faulty item for a refund, and we are now working on compensation for the monitor. Thanks again for all of your responses.

JJ_Egan

But its not a new monitor its four years old circa £20  .

Sandtree

hP2J68i said:

I appreciate the responses! 
The monitor is still worth £80 brand new, the same as when I purchased it, and I have now spoken to the seller who is willing to resolve the issue as this problem is a first for them. I am in the process of returning the faulty item for a refund, and we are now working on compensation for the monitor. Thanks again for all of your responses.

But you didnt lose a brand new monitor, you lost a 4 year old monitor so their compensation legally would only need to be the amount you'd have gotten had you sold it the second before it dropped. 

Aylesbury_Duck

hP2J68i said:

I appreciate the responses! 
The monitor is still worth £80 brand new, the same as when I purchased it, and I have now spoken to the seller who is willing to resolve the issue as this problem is a first for them. I am in the process of returning the faulty item for a refund, and we are now working on compensation for the monitor. Thanks again for all of your responses.

It isn't, but if they're prepared to give you £80 you're quids in.  It's called betterment.