Spouse with different Surname

Manxman_in_exile

born_again said:

DBR1_2 said:

I'm struggling to find any guidance on this so thought I'd ask there question here. 

I am repeatedly coming across problems trying to discuss orders placed on line by my wife, even those where I have paid (my debit or credit card used).

As to be expected with the large increase in on line ordering there are going to be some that don't go smoothly and need some follow up. 

Here lies the problem, my wife uses her maiden name as she became a Dr before she became a Mrs so when ordering things she uses that name (its what she uses in every day life), When I try to sort out problems with suppliers I get the "we can't talk to you under GDPA". Now I think this is simply people blindly following instructions as clearly I have all the detailed information on any order and I have details of payment (my card details) further I am not requesting information but supplying it.

In short what this means is every time I try to sort an issue I have to have my wife with me, or get her to phone the supplier in advance to give consent for  me to speak to them. A small inconvenience you may say but its becoming regular and quite tiresome particularly if trying to sort something when my wife is not around.

In this day and age, where I presume more and more couples retain their own surnames, what is the position for me and others like me, can I insist suppliers deal with me without the need for my wifes intervention/consent?  

If you are using your card, then why are you not using your name on the order?
Problem solved.
Same with anything else she orders on her own cards, if she can phone them to give them permission to talk to you, she might as well just deal with the problem.

!!!!!!!!!!!!!!!!!!!!!!!!   She has her own cards!?!?!?!?!?

What is the world coming to?

Manxman_in_exile

Sandtree said:

Manxman_in_exile said:

*Nearly caused some problems when she was booking some 'plane tickets.  Had to remind her to use her "passport" name and not mine - for her ticket.

Mrs is a dual national with the associated passport for each but British is in married name and the other is in her maiden name as name changes there aer more complex and it wouldnt align hers to her British name either.  I'm also a dual national but both names the same...

Apart from my wife flipping surnames when it suits her, things are further confused because I am generally known (to family, friends and work colleagues) by my middle name, but I use my first name for most "official" purposes.

Things can get very complicated in some situations, and I have sometimes felt that I'm locked in some kind of Father Ted episode nightmare.

davidmcn

DBR1_2 said:

In most recent incident I was calling because goods were faulty and needed replacing, where is the potential breach in GDPR?

You're phoning them about somebody else's account. Would you want a stranger discussing your returns with a company? Merely acknowledging that you're a customer is likely to be a breach of data protection

With whom do the suppliers have the contract? person who places order or person who pays for order? (I know where my money lies).

The person who places the order is their customer. Apart from this sort of complication, be aware that you also lose section 75 protection if the cardholder and the customer aren't the same person.

Spank

Manxman_in_exile said:

born_again said:

DBR1_2 said:

I'm struggling to find any guidance on this so thought I'd ask there question here. 

I am repeatedly coming across problems trying to discuss orders placed on line by my wife, even those where I have paid (my debit or credit card used).

As to be expected with the large increase in on line ordering there are going to be some that don't go smoothly and need some follow up. 

Here lies the problem, my wife uses her maiden name as she became a Dr before she became a Mrs so when ordering things she uses that name (its what she uses in every day life), When I try to sort out problems with suppliers I get the "we can't talk to you under GDPA". Now I think this is simply people blindly following instructions as clearly I have all the detailed information on any order and I have details of payment (my card details) further I am not requesting information but supplying it.

In short what this means is every time I try to sort an issue I have to have my wife with me, or get her to phone the supplier in advance to give consent for  me to speak to them. A small inconvenience you may say but its becoming regular and quite tiresome particularly if trying to sort something when my wife is not around.

In this day and age, where I presume more and more couples retain their own surnames, what is the position for me and others like me, can I insist suppliers deal with me without the need for my wifes intervention/consent?  

If you are using your card, then why are you not using your name on the order?
Problem solved.
Same with anything else she orders on her own cards, if she can phone them to give them permission to talk to you, she might as well just deal with the problem.

!!!!!!!!!!!!!!!!!!!!!!!!   She has her own cards!?!?!?!?!?

What is the world coming to?

Don't worry, it's just a Blockbuster card

Mickey666

davidmcn said:

DBR1_2 said:

In most recent incident I was calling because goods were faulty and needed replacing, where is the potential breach in GDPR?

You're phoning them about somebody else's account. Would you want a stranger discussing your returns with a company? Merely acknowledging that you're a customer is likely to be a breach of data protection

With whom do the suppliers have the contract? person who places order or person who pays for order? (I know where my money lies).

The person who places the order is their customer. Apart from this sort of complication, be aware that you also lose section 75 protection if the cardholder and the customer aren't the same person.

Yes, I wondered about that.  Seems reasonable.

68ComebackSpecial

Manxman_in_exile said:

Sandtree said:

Manxman_in_exile said:

*Nearly caused some problems when she was booking some 'plane tickets.  Had to remind her to use her "passport" name and not mine - for her ticket.

Mrs is a dual national with the associated passport for each but British is in married name and the other is in her maiden name as name changes there aer more complex and it wouldnt align hers to her British name either.  I'm also a dual national but both names the same...

Apart from my wife flipping surnames when it suits her, things are further confused because I am generally known (to family, friends and work colleagues) by my middle name, but I use my first name for most "official" purposes.

Things can get very complicated in some situations, and I have sometimes felt that I'm locked in some kind of Father Ted episode nightmare.

I know that pain - Husband, Dad and MIL are all known by their middle names. Probably the worst was getting a call from MILs neighbour in the middle of the night to say she had been taken to hospital by ambulance, but she didn't know which one. Phoning four hospital A&E departments on a Saturday night trying to track her down was made doubly worse as I didn't know whether I was looking for Dora or Ursula. 

Arnisdale

Manxman_in_exile said:

Mickey666 said:

Manxman_in_exile said:

DBR1_2 said:

...what is the position for me and others like me, can I insist suppliers deal with me without the need for my wifes intervention/consent?  

You could possibly have phrased that better...   

If the principles of data protection and privity of contract haven't landed in your neck of the woods yet, this could be a starting point:   https://en.wikipedia.org/wiki/Married_Women's_Property_Act_1870

That's a bit radical isn't it?  Next you'll be suggesting that married women should have the right to vote

https://www.youtube.com/watch?v=LS37SNYjg8w

For God's sake don't let the OP know anything about that.

(Back home, the Isle of Man was the first place to give women the vote.  Has a sort of poetic irony, don't you think?  Always at the cutting edge of social progress...)

EDIT:  Only just looked at the youtube link.  Brilliant!

Every day is a school day! Thank you.

Littlestars_2

DBR1_2 said:

Some interesting responses. Couple of points of clarity, I am not asking the supplier to give me any details I am supplying them with the details they require, order number, date and time order placed, how it was paid for. In most recent incident I was calling because goods were faulty and needed replacing, where is the potential breach in GDPA?

With whom do the suppliers have the contract? person who places order or person who pays for order? (I know where my money lies). 

But you are not the person named as the billpayer, your wife is. It doesnt matter if you put mickey mouse as the card holder, if Mrs Smith is named as the billpayer then she is the only person that can be spoken to.

Say an item arrived broken, Mrs Smith wants a refund but Mr Smith has called up and arranged for a replacement. Its Mrs Smiths order and she did not authorise a replacement. 

If anyone knew someones details they could then call up and commit fraud on the account. Mr John has Mrs Smiths details and calls for a replacement to  new address, except the the original order was never returned and Mrs Smith is now being billed for two orders. Mrs Smith didn't authorise this.

But lets not forget as well the agent simply doing their job at the end of the phone. You may not see a potential breach of any data, but the fact remains you have no authority to deal with the orders and the only solution is to place the orders yourself under your own name.

Manxman_in_exile

Arnisdale said:

Manxman_in_exile said:

Mickey666 said:

Manxman_in_exile said:

DBR1_2 said:

...what is the position for me and others like me, can I insist suppliers deal with me without the need for my wifes intervention/consent?  

You could possibly have phrased that better...   

If the principles of data protection and privity of contract haven't landed in your neck of the woods yet, this could be a starting point:   https://en.wikipedia.org/wiki/Married_Women's_Property_Act_1870

That's a bit radical isn't it?  Next you'll be suggesting that married women should have the right to vote

https://www.youtube.com/watch?v=LS37SNYjg8w

For God's sake don't let the OP know anything about that.

(Back home, the Isle of Man was the first place to give women the vote.  Has a sort of poetic irony, don't you think?  Always at the cutting edge of social progress...)

EDIT:  Only just looked at the youtube link.  Brilliant!

Every day is a school day! Thank you.

Hmmmm.  It's perhaps a tad more complicated than I implied.....

But the second para of the Wiki page on the Timeline of Women's suffrage says:  "Some women in the Isle of Man (geographically part of the British Isles but not part of the United Kingdom) gained the right to vote in 1881"

https://en.wikipedia.org/wiki/Timeline_of_women's_suffrage

IvanOpinion

This is exactly what GDPR is about - protecting an individuals privacy including from those closest to them.