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Could life insurance be cancelled from a phone call?

Bellaandme · 2021-02-17 19:01:44

Hello My sister has just phoned her life insurance provider Legal and General today to enquire about the beneficiary named on her policy to be told she cancelled it by phone on Oct last year. She wasn't aware that she did this and can only assume that it was a mistake. She would never intentionally cancel, particularly as…

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mgfvvc Posts: 1,227 Forumite

22 February 2021 at 5:48PM

dunstonh said:

GDPR does not apply here. GDPR is a right of access to personal data. It is not a right of access to commercial information or decision making.

The data protection act applies.
The relevant part here is that you have access to data held on you, which would include recorded phone calls.
It does not provide redress for accidental or incorrect cancellation, but can provide access to evidence.

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Could life insurance be cancelled from a phone call?

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